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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Mark57w
from Huntington Beach CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator just after the holidays and I have been very happy with it. It looks great and runs very nicely. I think the separate ice maker from the water dispenser is a big improvement from my last LG refrigerator. Very happy!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: sbiggi
from Elizabeth, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator its self is wonderful when its working. We love all the features it has. Holds a ton of food and haven really seen anything else with as much capacity. The reliability far out weighs the good features.
The coil design and fan for the coils however constantly gets clogged up with animal hair and dust. I have to clean it out every couple months or it pretty much plugs up. Never had this issue on previous designs.
Bought this originally because of the 10 year warranty on the compressor only to find out a year late, when the compressor died, that there was a class action lawsuit about how horribly unreliable these direct-drive inverter compressors are.
Bought this originally because of the 10 year warranty on the compressor only to find out a year late, when the compressor died, that there was a class action lawsuit about how horribly unreliable these direct-drive inverter compressors are.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Daphane , LGE Social Media, February 21, 2022
We hate to hear that you experienced an issue with your refrigerator. Your feedback allow us an opportunity to hear directly from our customers to be able to offer products that better meet their needs as well as implement changes aimed at offering more efficient products and services. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sugar Man
from upstate , Sc
Verified Purchase:Yes
[This review was collected as part of a promotion.] We loved our Refrigerator for about 4 1/2 years until it quit cooling. Luckily LG put a 5year warranty on our model and fixed it. Now we'll see how long it works this time.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Jennifer, Social Media, February 22, 2022
Daniel we have made significant improvements in product quality and service to avoid a reoccurrence. We sincerely apologize for any inconvenience this has caused you and hope to rebuild your trust in the LG brand. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Iffat
from Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am using it about years and I’m happy with it. I’m using it almost 2 years. Lot of space that can put lot of food.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: chaughy
from Columbia, ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best refrigerator we have ever owned, in terms of features and configuration. Unfortunately, the compressor failed after only four years. The repair process was horrendous, leaving us without a refrigerator over the holidays for more than six weeks.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
2
Features
5
Value
3
Response from lg.comBy Jennifer, Social Media, February 22, 2022
Based on your experience, I can understand why you would feel that way Eugene. We have made significant strides to improve the product design and service network. We hope to rebuild your trust back with LG. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Ill never buy one again
from Moore, Oklahoma
Verified Purchase:Yes
[This review was collected as part of a promotion.] I first bought an LG over and under refrigerator in June of 2013, the compressor went out exactly 4 years later. I had it repaired by the LG recommended service company and from that moment on it sounded like a dump truck. I bought another one in November 2017 and in February 2022 the compressor went out AGAIN!! I had it repaired because when I bought this one with a 5 year warranty (the compressor is supposedly warranted for 19 years, but generally it does not include the labor or response charge from the repairman. I’ll never buy another one as long as I live.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, February 22, 2022
We hate to hear you have had this experience and appreciate you providing this feedback to us. We have made improvements to our products and hope to earn your trust in the future.^Sandy
Written by a customer while visiting lg.com
Posted by: LWH61
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 4 years ago and loved it until it completely failed to cool. Turns out the infamous linear compressor failed on my unit as it had for thousands of other unwitting consumers who were included in a class action lawsuit. I am grateful, however, that LG honored its warranty and paid to have the compressor replaced.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, February 25, 2022
We hate to hear you had issues with your unit and happy to hear it is resolved.^Sandy
Written by a customer while visiting lg.com
Posted by: RG512
from Austin, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator three years ago, and overall have been very pleased with it. Very minor issues like the water button been a bit too wobbly and the writing coming off. However, the other night we woke up the next morning and the refrigerator was not cooling. Long story short, thank goodness for the protection plan because the compressor had to be replaced. Who knows how much that would have costed without the plan.
I really like the features of this unit but hopefully this was a one off thing.
I really like the features of this unit but hopefully this was a one off thing.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
3
Response from lg.comBy Jennifer, Social Media, February 24, 2022
Thank you for sharing your experience Raul. I see that your refrigerator was repaired on 2/10 with Frontier Tech Services and that everything went well with repair. We have made significant improvements on this issue and hope to rebuild your trust with the LG brand over time. ^Jennifer
Written by a customer while visiting lg.com