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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Jane70
from Mcleansboro,Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] We haven't had the fridge for only 4 years and it has stopped working. Thank goodness for extended warranties or we would be buying a new one. We also have had trouble finding someone who will work on it. It's been over a month and still waiting on a repair person.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy Sandy, Social Media, March 25, 2022
We understand and looking at your case you are scheduled for service on 3/28.^Sandy
Written by a customer while visiting lg.com
Customer Rating
2
Frustrated Fridge Owner
on March 27, 2022
Posted by: Winnipeg8487
from Winnipeg, Manitoba
Our 18 month old LG fridge needed a new compressor, frustrating for such a new appliance. After some time on the phone with customer service the company agreed to replace the compressor and covered the cost of the parts and labor. Tech was neat and tidy, repair completed in about an hour and a half. 60 days later it’s happened again! Freezer set to -21 and we can’t get ice, food spoiling, and the process begins again. LG may be an acronym for Lotsa Grief
Quality
1
Features
3
Value
5
Response from lg.comBy Sandy, Social Media, March 29, 2022
We hate hearing your unit is not working properly. We’d like to gather more information from you to expedite a resolution. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC.^Sandy
Written by a customer while visiting lg.com
Customer Rating
5
Great refrigerator. Love the extra front door!
on March 28, 2022
Posted by: amakthal
from Gilbert, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a year ago and have been loving this fridge. It has an additional door in the front that helps access quick items which is probably the best feature.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: cat714
from Avon Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in March 2019 and I love the fridge. It is easy to clean and I gave so much storage space .
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TinkRBell
from Ann Arbor MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had this for less than 5 years when it failed. Liked the design and space. Then the nightmare began. Freezer seemed to cool but the refrigerator seemed to think it was a microwave. Technician very nice and earnest. First the compressor was replaced, then the condenser and then a week later, fourth technician visit, it was deemed not repairable. There is a known defect with these refrigerators and even a class action lawsuit settled before mine failed because of this. I’ve simply been asking that LG follow the settlement guidelines when it comes to reimbursement for this refrigerator and the lost food. Nope. Will be litigating this.
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, March 30, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Time to Fly
from Lee's Summit, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good warranty since they came out quick and fixed an issue. Still waiting to hear back that I get my check to take care of the food we had to throw away.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Wes 52
from Clearwater, KS
Verified Purchase:Yes
We bought the LG refrigerator because LG had been a good brand name. The refrigerator worked great for about a 18 months then on the Eve of Thanksgiving the compressor stopped working. Doing some research we dis covered that this problem is not uncommon. LG did replace the compressor and it lasted about 15 months before it gave us a scare everything in the freezer was melting. We unplugged it let it set for an hour or so plugged it back in and it started working again but we can't trust it anymore. We are extremely disappointed in LG brand. Won't buy again.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, April 7, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Bad refrigerator refund money compensate for damag
on April 9, 2022
Posted by: Mom2016
from Helendale, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Seriously bad compressor, the noise and the temperature of the refrigerator are very low, and all the ice melts and the floor is damaged. Please replacement to me!! No Ice maker, no water, no frozen, Big sound noise.
Pros: Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, April 12, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com