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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: TRAY9
from Jacksonville
Verified Purchase:Yes
[This review was collected as part of a promotion.] When I first purchased my LG refrigerator I was in love. It was quiet, roomy, perfect. As time went on it became more noisy and developed a knocking noise when about to dump Ice. Then at the 5.5 yr mark it stopped cooling. The compressor had failed and I read that a couple of years ago there was a class action lawsuit when many of these had failed compressors. It was warrantied, but that didn’t cover labor or the diagnostic fee. Also it didn’t cover the food loss. I feel like there should have been a recall on that model if a large number of the compressors had failed. Overall, I like the space of the refrigerator, the door in door convenience, and the appearance and design. One downsize is that it doesn’t make enough ice.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Papadee
from Atlanta Ga
Verified Purchase:Yes
Not happy it have been fix twice,right now it is working fine.this last guy did a wonderful job
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: AnJLove
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very good product. We did have to have the compressor replaced twice, but it was covered by lg.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Alexa1234
from Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately it broke after 5 years and cannot be repaired.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy Sandy, Social Media, April 20, 2022
We are sad to learn that your refrigerator needed repair. We have made significant improvements to product quality and design to prevent a reoccurrence. Thank you for taking the time to share your story with us.^Sandy
Written by a customer while visiting lg.com
Posted by: shinlee
from LA
Verified Purchase:Yes
[This review was collected as part of a promotion.] BOUGHT 5 YEARS AGO, RECEIVED A PERFECT SERVICES ON TIME
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LifesGarbage
from Savannah GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The title says it all. The compressor stopped working after 5 years and we had to get another refrigerator. Very, Very disappointed.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Sandy, Social Media, May 3, 2022
We hate to hear this and thank you for your feedback.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Hated the frequent breakdowns. LOVED the features.
on May 1, 2022
Posted by: memb
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 5.5 years ago. Needed work under warranty. Needed new ice maker-bad solder as I remember-not under warranty. Needed new fan motor 9 months ago=no refrig for 14 days. Quit again. Trashed the whole thing. Suspect the delivery people for my new refrig put in a compressor or new fan motor or something to get it running again. LOVED the features!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, May 4, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Mathew varghese
from Dallas
Verified Purchase:Yes
I brought this item 2016, 3 times repaper , changed Compressor, change the coil, I want to change some other parts.
More than $1500 food wasted because of Lg.
More than $1500 food wasted because of Lg.
Response from lg.comBy Sandy, Social Media, May 4, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. Also we have submitted food loss compensation for you.^Sandy
Written by a customer while visiting lg.com