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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Cindy95
from Kingman, AZ
Verified Purchase:Yes
We bought it in 2019 and the compressor quit working twice and we lost all our food. We never did get it fixed after 4 months but LG did eventually pay us a decent price for the fridge. Dont ever use AE appliance repairs they never fixed it.
Pros: Features/Settings
Quality
1
Features
3
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 23, 2022
We're sorry to hear that you had a negative experience with your LG fridge. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Happy to have my refrigerator/freezer back!
on September 23, 2022
Posted by: Jaci360
from Olympia, WA
Verified Purchase:Yes
LG was able to service my needs within 5 days of my call! Here were some hiccups with scheduling but the service provided did a great job explaining the problem and taking care of the issues.
My biggest concern was the cost! Our refrigerator was less than 2 years old and the compressor and refrigerant went out! WHY?!? We had just gone grocery shopping so we lost A LOT of food and money for a family of 6! I would say with the cost of repair and the food lost it was over $1000! If LG knows there is a problem with these items why didn’t they do a recall so we wouldn’t have incurred such a loss! Disappointing to say the least.
My biggest concern was the cost! Our refrigerator was less than 2 years old and the compressor and refrigerant went out! WHY?!? We had just gone grocery shopping so we lost A LOT of food and money for a family of 6! I would say with the cost of repair and the food lost it was over $1000! If LG knows there is a problem with these items why didn’t they do a recall so we wouldn’t have incurred such a loss! Disappointing to say the least.
Pros: Style/Design
Quality
3
Features
4
Value
4
Response from lg.comBy Jennifer, Social Media, September 27, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
5
It has everything I want in a refrigerator
on September 23, 2022
Posted by: Cord free vacuum
from Proberta, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the refrigerator when I built my house 3 years ago and totally love all the features
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: CC2002
Verified Purchase:Yes
This experience was seem-less and they handled Everything after I gave them a call. The Refrigeration person fixed the problem in the next couple of days!
Pros: ease of use, Style/Design
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Ed 99
from Indianapolis
Verified Purchase:Yes
It’s a nice looking fridge with lots of room easy to organize
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ski W
from Chicago
Verified Purchase:Yes
Overall an awesome product, we recently had to have the linear compressor replaced which is under warranty. We did have to pay for the labor, but overall the refrigerator has been amazing
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ludlow1202
from Chino ca
Verified Purchase:Yes
Tech was on time and did a complete repair. Up in no time!
Pros: ease of use
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GandSNJ
from Manalapan, NJ
Verified Purchase:Yes
I bought this beauty a month ago and couldn't be happier. It maintains temperature in both the refrigerator and freezer precisely as set. I love the door-in-door feature for quick access to my most frequent items. Very happy with the fingerprint-proof stainless finish.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com