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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: JAYBANKS
from Round Rock, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator 3 years ago and although the compressor went out all of the sudden, the customer service and technician were great. They had us up back and running with the compressor replacement in a few days.
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Em48
from Torrington CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the front door that holds items of frequent use, very convenient.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TomLynn
from Stevens Point, Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] For four years we have had no problems. Cooling failed but LG had an extended warranty on the compressor due to known problems. Six service calls later it was fixed. Then 2 months later circuit started tripping though not covered by LG Warranty. So if you purchase an LG refrigerator be sure to also purchase an extended repair warranty because you may need it!
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
5
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, February 6, 2023
We’re sorry you weren’t satisfied with our product. We work continuously to improve the quality of our products and services that drive customer satisfaction. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call us at (800) 243-0000 and we'll be happy to assist. ^James.
Written by a customer while visiting lg.com
Posted by: Miriam Waisberg
from Pembroke Pines
Verified Purchase:Yes
Is my dream refrigerator spacious efficient I will tell everyone to buy the same one. It’s beautiful
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: runnerdave65
from Puyallup, WA
Verified Purchase:Yes
We bought this refrigerator more than 3 years ago, it is spacious and super convenient with the door in door feature. keeps the kids from having the fridge door open all the time for the things they constantly go into the fridge to get.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Why Me Lord
from DFW Texas
Verified Purchase:Yes
Stil (and again) without functional refrigerator, and no refund of credit card charges,
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 2, 2023
We want to thank you for taking this time to communicate with us about your experience. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: BLJTM
from Massachusett
Verified Purchase:Yes
This was the worst purchase I have ever made! In the 6 years I have had this appliance the compressor went 2 times, the fan went once, and the blacken stainless steel finish peeled off (within the first year). When I built my house we bought all LG appliance adn they all have given us problems. Six years later and I have already had to replace my refrigerator adn stove!
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 17, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Lynn She
from Fresno, Tx
Verified Purchase:Yes
I had my refrigerator for 8 years and out of these 8 years I have been having so much problems. Compressor, evaporated coil icing over, freon and the list go on and on.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 13, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com