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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
3
Terrible should stay out of refrigerator business
on April 27, 2023
Posted by: Going2church
from South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 6 yrs ago and it has been nothing but trouble
Quality
3
Features
5
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 8, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: Smlsjshsgsghshshshsh
from SF Bay Area
Verified Purchase:Yes
Fridge compartments are all well designed to meet your needs. The separate ice and water levers are great.
Pros: Features/Settings
Quality
4
Features
4
Value
4
Response from lg.comBy Jai., LG Social., May 1, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: KristinaJoy
from Kansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] The house we purchased came with this refrigerator. It has a lot of great features and lots of space. It was easy to clean and take off the shelves. But our freezer stopped working ans fridge became cool instead of cold. Tech said it was the compressor.
Quality
3
Features
3
Value
3
Response from lg.comBy Tanisha, social/LG, May 23, 2023
Thank you for sharing your experience with your LG Refrigerator. This is not the experience we want for you. We would be happy to look further into resolving this. call our customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Written by a customer while visiting lg.com
Posted by: James Staten
from Clemmons, NC
Verified Purchase:Yes
Bought this 5.5 years ago and not disappointed yet. Makes plenty of ice, keeps everything cold and the vegatable storage is amazing..
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: KPsoulja
from Atlanta Ga
Verified Purchase:Yes
I have had this refrigerator for 6 years and it was great until it broke down and I can’t seem to get the right person to fix it. LG please send me a new one.
Quality
3
Features
5
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, June 1, 2023
Hi, we regret to read the difficulties you've had in repairing your LFXS30766S model fridge. Please reach out to us! We'd love to facilitate getting your refrigerator back in working condition. Please visit the following link to read more details about our phone and chat support options. https://www.lg.com/us/support/contact. Alternatively, should social media be easier for you, feel free to reach out to us on Facebook or Twitter at the handle @LGUSSupport. We look forward to reaching a resolution you'd be satisfied with. ^Chris
Written by a customer while visiting lg.com
Posted by: Mahaney
from Newark, Delaware
Verified Purchase:Yes
[This review was collected as part of a promotion.] Product is what we wanted. Unfortunately it failed, Upper coil, condensor, dryer and valve. Lost a couple hundred dollars of food. Stench in house took days to clear. Repairs were completed and just yesterday the unit started making noises.
Pros: ease of use
Quality
4
Features
4
Value
3
Response from lg.comBy Rita, Social/LG, June 6, 2023
Hey Mahaney! We are sorry to hear that your LG Smart wi-fi Enabled Door-in-Door® Refrigerator is still experiencing issues. We want you to know that we continuously work to improve the quality of our products. Your feedback will not go unnoticed and shared with our team. We would love for you to reach out to our LG Social Support team on Facebook or Twitter, using the handle @LGUSSupport, and provide the model and serial numbers of your unit in your first message, and we will certainly further investigate your issue. We do apologize for any inconvenience this has caused you. ~Rita
Written by a customer while visiting lg.com
Posted by: Eapenv
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it about 2 years ago. Compressor had to replace twice.
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: B Bandy
from Parker, CO
Verified Purchase:Yes
Great product, great features incl. door in door. Would buy again.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com