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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Anonymous
from Murfreesboro,Tn
Verified Purchase:Yes
bought it in May 2018. Trusting LG Appliances to last for a long life
Pros: Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy Jai., LG Social., June 16, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.
`Jai
`Jai
Written by a customer while visiting lg.com
Posted by: Anonymous
from Philadelphia
Verified Purchase:Yes
[This review was collected as part of a promotion.] My fridge went down 1 year after I purchased it, the technician came out and serviced it. Worked for 1 year and stop working again. Technician came out again and was very short and said I shouldn’t bought an LG. Bottom line 1 month later my fridge is still not working. Now waiting on technician to install the compressor.
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: DariuszAK
from AK
Verified Purchase:Yes
So I had this fridge for almost 5 years. I liked that it would show me how much electricity is using and monitors amount of times it was open. But then it stopped cooling. Diagnostics were showing everything is good but I can tell it's not because it is using more power and cools maybe 5F below the room temperature. Getting someone to check it took 3 weeks. Still waiting for getting it repaired.
Pros: Style/Design, Features/Settings
Quality
2
Features
4
Value
2
Response from lg.comBy Jai., LG Social., June 27, 2023
Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Refrigerator. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LGSupport Team at (800)243-0000.^Jai.
Written by a customer while visiting lg.com
Posted by: Bev and Buz
from Scottsdale AZ.
Verified Purchase:Yes
Have had prob with compressor. Needed a new one. Also prob with temp control and icing inside. Love inside design but believe their are flaws in the mechanics of the unit.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 2, 2023
Hi, Bev and Buz. Thanks for reaching out. Hopefully you were able to get your compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: JohnOC
from Mission Viejo California
Verified Purchase:Yes
Thermostat needed replacement within 4 years of original purpose
Quality
4
Features
4
Value
4
Response from lg.comBy Jai., LG Social., July 7, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: Rob 94
from San Antonio, Tx
Verified Purchase:Yes
Had initial issues but Sal in the call center (Austin) provided outstanding service and Noah the service technician continued the outstanding service experience.
Pros: Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Aspen73
from Reno nv
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought an LG refrigerator which had a hick up- Lg was responsive, took action and fixed my problem all on their dime! I own all LG products in my home and I’m convinced this is the best company
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GB 753
from Hollister Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice looking and easy access to water and ice. adjustable shelves is also nice feature
Pros: Style/Design
Written by a customer while visiting lg.com