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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
1
Junk
on October 30, 2023
Posted by: Pocketset
Junk! Dont buy. Doesn’t keep food frozen. Expensive. Not worth the money.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 1, 2023
Hey there! We'd like to help. Check out this link for troubleshooting on why your food isn't freezing: http://spr.ly/6423umyeL. Let us know if this helps by private messaging us on our socials, @LGUSSupport. ^Gaby
Written by a customer while visiting lg.com
Posted by: Random12
from 66221
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the refrigerator in 2016. Worked for 9 years without issue. We had to change the condensor now.
Pros: ease of use, Performance
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Glitterbugg1180
Verified Purchase:Yes
We have had this refrigerator since 2018 and love everything about it. Perfect size for our family of 5. We do not use any of the wifi features because we do not live in an area with regular internet service (satellite only).
The only reason I am not giving the fridge 5 stars is because the compressor went up two months ago and there is LITERALLY NOT A SINGLE COMPANY in a 2 hour radius that will come out and work on the fridge because they refuse to work on LG products.
Written by a customer while visiting lg.com
Posted by: Phyl Gibbs
from Guthrie, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the product less than 5 years ago. Compressor went out it’s was still under warranty but LG would not fix. Waited on them over a week. Had to replace it with a new one, NOT a LG!!
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 13, 2023
Hello Phyl Gibbs. Thank you for reaching out and sharing your experience. This isn't the kind of thing that LG strives for. With your Compressor under warranty this should have been a simple one. If you have any questions for LG in the future please reach out to us @LGUS on Twitter or by way of Personal Messages on Facebook. - Trey
Written by a customer while visiting lg.com
Posted by: CHRISTYR
Verified Purchase:Yes
Had fridge issues and from the first call on everyone read so helpful and went above and beyond!
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Katielisa777
Verified Purchase:Yes
We love the fridge but the compressor has gone out twice. We are a month into the second repair and we still don’t have a working fridge. The fridge is 5 years old.
Response from lg.comBy LG Customer Experience team, Customer Care, November 16, 2023
Hi. We want you to have the best experience your refrigerator has to offer and would like to ensure the repairs on your refrigerator are done to our standards. Please reach out to us on social media at the handle @LGUSSupport. So that our team can be ready to assist, please include your phone number and refrigerator information in your private message to us (model and serial numbers). We look forward to assisting during the repair process and to ultimately reaching a resolution you can be satisfied with! ^Chris
Written by a customer while visiting lg.com
Posted by: Marcella111
Verified Purchase:Yes
I bought this refrigerator 4 years ago and I love I also great warranty
Written by a customer while visiting lg.com
Posted by: Carcar72
Verified Purchase:Yes
[This review was collected as part of a promotion.] It has become a livingroom dust collector. It has been over a year and still can not get it fixed . I have called about every week or every other week and still not fixed
Response from lg.comBy LG Customer Experience team, Customer Care, December 12, 2023
Hi. We understand your previous support experience falls short of our standards and would like to offer you the support of our social media team. So that we can facilitate any needed repairs, please reach out to us on social media at the handle @LGUSSupport. Please include your phone number and appliance info. (model and serial numbers) in a private message to us. We look forward to assisting towards a resolution you can be satisfied with! ^Chris
Written by a customer while visiting lg.com