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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Anonymous
from Gainesville, FL
Verified Purchase:Yes
Compressor went bad within 3 years & now no longer cooling once again.
Quality
1
Features
5
Value
1
Response from lg.comBy LG, June 8, 2024
Hello there. We sincerely appreciate that you have taken the time to share your thoughts and perspectives on your experience with the LG Refrigerator (LFXS30766S) model. We completely understand how important it is for your unit to work properly. Our utmost priority is to provide exceptional service that meets and exceeds our customers' needs and expectations. If you need any further assistance, please don't hesitate to reach out to us via social media @LGUSSupport.~ Zie
Written by a customer while visiting lg.com
Posted by: tcar321
from Florida
Verified Purchase:Yes
6 years and no issues, until this month. It suddenly developed a freon leak and quit cooling. Thankfully, I bought the extended warranty and it was repaired, 2 weeks later. It is now better than new. The ice maker had a very hard time trying to keep up during the holidays
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Simon Faibish
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Refrigerator lasted for a little over six years. Had to replace the compressor of the three years. Don’t think I’ll buy an LG product again.
Quality
1
Features
2
Value
2
Response from lg.comBy LG, June 5, 2024
We're sorry to hear about the issues you've experienced with your LFXS30766S refrigerator. We understand your frustration and appreciate your feedback.
Please send us a private message on social media @LGUSSupport with your contact details and any reference numbers related to your case. Our team would like to follow up with you to address your concerns and ensure your satisfaction.
Thank you for bringing this to our attention, and we hope to work with you to resolve this issue. -Junel
Please send us a private message on social media @LGUSSupport with your contact details and any reference numbers related to your case. Our team would like to follow up with you to address your concerns and ensure your satisfaction.
Thank you for bringing this to our attention, and we hope to work with you to resolve this issue. -Junel
Written by a customer while visiting lg.com
Customer Rating
3
Features yes - quality no
on June 10, 2024
Posted by: jul62
I have had my fridge for 8 years and this is the 3rd time it has been repaired. I love the size and settings of the fridge but I don't really trust the quality.
Response from lg.comBy LG, June 10, 2024
Thank you for your feedback on your fridge. We're sorry for the reliability issues you've faced. Your trust in our products is important, and we're dedicated to improving them. Please reach out if you need further assistance or have more feedback on our Facebook or Twitter via @LGUSSupport. Thank you for your loyalty and support. -Ken
Written by a customer while visiting lg.com
Customer Rating
1
LFXS30766S is a dissasster! Dont buy!
on June 19, 2024
Posted by: CuongCo
The compressor broke every 3yrs! We just had our 3rd replacement. Each time we have to wait for 1+ week to get a repair. It is truely a dissasster product from LG
Quality
1
Features
4
Value
1
Response from lg.comBy LG, June 20, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you've had to deal with repeated compressor failures on your LG LFXS30766S refrigerator, Trudy. I can only imagine how frustrating and inconvenient it must be to have to wait for a repair every three years, only to have the issue arise again.
First and foremost, I want to acknowledge the stress and disruption this has caused in your daily life. It's unacceptable that you've had to experience this level of reliability issues with your LG product. I'm truly sorry for the inconvenience and trouble it's caused.
I'd like to assure you that we take these issues very seriously and are committed to making it right. Our goal is to provide you with a reliable and high-performing product that meets your expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge the stress and disruption this has caused in your daily life. It's unacceptable that you've had to experience this level of reliability issues with your LG product. I'm truly sorry for the inconvenience and trouble it's caused.
I'd like to assure you that we take these issues very seriously and are committed to making it right. Our goal is to provide you with a reliable and high-performing product that meets your expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
4
Perfect solution
on June 26, 2024
Posted by: Mr Breezey
[This review was collected as part of a promotion.] Very happy with this purchase. Highly recommended.
Pros: Style/Design, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Awesome Organization and great features
on June 30, 2024
Posted by: TammuU
[This review was collected as part of a promotion.] Have had my refrigerator for 6 years now, and the only disappointment has been the replacement of 2 compressors, first one under warranty second one out of pocket. LG needs to figure out the linear compressor for this type of unit as they do not last very long. But other than that issue I Love it
Response from lg.comBy LG, July 1, 2024
Hi, there. We appreciate you taking the time to share your feedback on the LG Refrigerator (LFXS30766D) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
2
compressor failed TWICE
on July 1, 2024
Posted by: nyc88
from New York, NY
[This review was collected as part of a promotion.] We have owned this fridge for about 5 years and the compressor had failed TWICE. the first time was within a year of owning. the repair took over a month, with a repairman coming multiple times and spending more than 10 hours working to have it fixed. the seance time was yesterday. it will be very expensive to fix and it no longer under warranty.
Pros: Features/Settings
Quality
2
Features
4
Value
1
Response from lg.comBy LG, July 2, 2024
Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LFXS30766S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com