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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
1
Do NOT purchase!
on July 4, 2024
Posted by: Pjiq
from Orlando, FL
[This review was collected as part of a promotion.] This is the absolute worst refrigerator ever! The compressor has failed 4x!!! The first time was in the first year! We spent so much on this appliance and have had nothing but a headache! The amount of money we have lost in food is so unacceptable. I have never had such an issue with an appliance in my life. Reading all of these comments it looks like I am not alone. What is LG doing for all of us who are out money??? My compressor just failed for the 4th in my bday and during 4th of July!
Quality
1
Value
1
Response from lg.comBy LG, July 6, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're having a terrible experience with your LG LFXS30766S refrigerator. I can only imagine how frustrating it must be to deal with repeated compressor failures, especially when it's happening during special occasions like your birthday and the 4th of July.
I want to acknowledge that this is unacceptable behavior from an appliance, and I'm truly sorry that we've let you down. I understand that the financial loss of food is not only inconvenient but also emotional, and I can't imagine how it must feel to have it happen multiple times.
I want to assure you that we take these issues very seriously and are committed to making it right. We've had similar complaints from other customers, and we're working hard to identify the root cause of the problem. I'd like to offer our assistance in resolving this issue as soon as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge that this is unacceptable behavior from an appliance, and I'm truly sorry that we've let you down. I understand that the financial loss of food is not only inconvenient but also emotional, and I can't imagine how it must feel to have it happen multiple times.
I want to assure you that we take these issues very seriously and are committed to making it right. We've had similar complaints from other customers, and we're working hard to identify the root cause of the problem. I'd like to offer our assistance in resolving this issue as soon as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
4
Love the depth, cubic feet & door-in-door
on July 8, 2024
Posted by: AMKD
from Liberty, MO
[This review was collected as part of a promotion.] It’s been a great refrigerator up to the moment it wasn’t. But the fix is coming and I’m sure it will run for years longer
Pros: Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
LEMON
on July 10, 2024
Posted by: SAlawsl
from San Antonio, Texas
[This review was collected as part of a promotion.] Seven years - 3 compressors and the third one has now failed. Join the class-action lawsuit - this is a product that should never have been sold.
Pros: ease of use
Quality
1
Features
3
Value
1
Response from lg.comBy LG, July 10, 2024
Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LFXS30766D) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
LG features
on July 11, 2024
Posted by: FTG 1
Door in door is fantastic. My wife stores her wine in door for convenience. Stays nice and cold.
Pros: Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
NOPE
on July 29, 2024
Posted by: Justin No Like
I will never buy another LG refrigerator. We've had nothing but problems with it. Looks nice and has a good layout but get the fundementals fixed...like an ice maker that works, compressor that doesn't fail (2 in 5 years), and refrigerant lines that don't leak. We paid for a 5 yr. warranty and 4 mo. after it expired it failed.
Response from lg.comBy LG, July 30, 2024
Hello there. Thank you for sharing your experience with us regarding the LFXS30766S refrigerator. We’re truly sorry to hear about the ongoing problems you’ve faced, including issues with the ice maker, compressor, and refrigerant lines.
We understand how disappointing it can be to encounter such fundamental issues, especially just after your warranty expired. To help with troubleshooting, please check if the ice maker's water supply line is connected properly and ensure there are no visible leaks around the refrigerant lines.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371#:~:text=Check%20door%20sealing.,have%20not%20fallen%20behind%20them.
For further assistance and to explore possible solutions, please send us a private message on Social Media @LGUSSupport with your details. Our team will be more than happy to work with you to address these concerns and provide support.
We appreciate your patience and look forward to assisting you. —Renzo
We understand how disappointing it can be to encounter such fundamental issues, especially just after your warranty expired. To help with troubleshooting, please check if the ice maker's water supply line is connected properly and ensure there are no visible leaks around the refrigerant lines.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371#:~:text=Check%20door%20sealing.,have%20not%20fallen%20behind%20them.
For further assistance and to explore possible solutions, please send us a private message on Social Media @LGUSSupport with your details. Our team will be more than happy to work with you to address these concerns and provide support.
We appreciate your patience and look forward to assisting you. —Renzo
Written by a customer while visiting lg.com
Customer Rating
1
on July 29, 2024
Posted by: Jim levenbaum
Never again 2 lg refrigerators . 3 compressors and worst service ever.
Response from lg.comBy LG, July 30, 2024
Hi, Jim. Thank you for sharing your feedback on your LG Refrigerator (LFXS30766D) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
WARRANTY SUCKS!!!
on August 3, 2024
Posted by: Anonymous
from SMITHVILLE GA
WARRANTY SUCKS
BEEN WAITING THREE WEEKS FOR REPLACEMENT PARTS TO CERTIFIED REPAIR SERVICE TECH
PARTS HAVE CANCELLED TWICE
BEEN WAITING THREE WEEKS FOR REPLACEMENT PARTS TO CERTIFIED REPAIR SERVICE TECH
PARTS HAVE CANCELLED TWICE
WILLNOT RECOMMEND LG ...........
Pros: Features/Settings
Quality
1
Features
1
Value
1
Response from lg.comBy LG, August 5, 2024
Hi, there. Thank you for sharing your experience with the LG Refrigerator (LFXS30766S) model. We understand your concern about delays with replacement parts and service, especially when dealing with warranty issues. We strive to provide exceptional service exceeding our customers' needs and expectations.
To address this, please reach out to us on social media @LGUSSupport. Our team will look into the status of your parts and repair, and work to expedite the process. We’re committed to improving your experience and ensuring your refrigerator is fully functional as soon as possible. ^Juvy
To address this, please reach out to us on social media @LGUSSupport. Our team will look into the status of your parts and repair, and work to expedite the process. We’re committed to improving your experience and ensuring your refrigerator is fully functional as soon as possible. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
4
Great space
on August 10, 2024
Posted by: Msdkerce
from Lake City Florida
[This review was collected as part of a promotion.] I got this refrigerator due to its size.Having three kids and several grand babies this works great.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com