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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
1
Horrible Compressor Problems
on August 14, 2024
Posted by: RonD49
We are now waiting for the compressor to be replaced for the second time. It has been 3 weeks and they are estimating 2 more weeks. This is the second time we've had to throw away the food in the refrigerator and freezer. As you know, that is very expensive.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy LG, August 15, 2024
Hello there. Thank you for taking the time to share your experience with us. We understand how challenging it is to wait for a compressor replacement, especially when it has affected your food storage twice. Your concerns are important to us, and we're here to assist you.
While you wait for the replacement, we recommend ensuring that the refrigerator doors are kept closed as much as possible to maintain the internal temperature. This can help minimize any further impact on your stored food.
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore ways to expedite the repair process and assist you further.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
We appreciate your patience and are committed to resolving this matter for you. —Renzo
While you wait for the replacement, we recommend ensuring that the refrigerator doors are kept closed as much as possible to maintain the internal temperature. This can help minimize any further impact on your stored food.
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore ways to expedite the repair process and assist you further.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
We appreciate your patience and are committed to resolving this matter for you. —Renzo
Written by a customer while visiting lg.com
Customer Rating
3
Not easy to maintain
on August 18, 2024
Posted by: TMWisconsin
from Menasha, Wisconsin
The latch on the secondary door is poor and does not always latch. The compressor has failed twice. Calls to LG result in referrals to contractors that do not service LG. LG then offers a service of their own that is more comprehensive than needed. We are looking at several weeks to a month with no LG refrigerator. Good we had a small backup.
Quality
3
Features
4
Value
2
Response from lg.comBy Jae, LG Digital Care Team, August 20, 2024
Hi there, and thank you so much for sharing this feedback on your LG fridge. We understand the importance of repairs, and we would love to assist you with this further. So we can get more details, please reach out to us on social media at @LGUSSupport with your contact details, model number, and Review ID 235621449. We are eager to find the best possible resolution with you! *Jae
Written by a customer while visiting lg.com
Customer Rating
5
Great refrigerator, excellent features
on August 24, 2024
Posted by: Robert5425
from San Diego, CA
[This review was collected as part of a promotion.] We have had our refrigerator for several years. We had one problem and LG replaced the failed part under warranty. Other than that one problem the refrigerator has worked very well. The only issue that should be considered is that you should make sure you do not block any of the internal air circulating vents. Also don't overload the freezer. Read the operating manual as it can help you avoid problems.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Went like clockwork
on August 24, 2024
Posted by: Exbill49
[This review was collected as part of a promotion.] From the beginning everything went like clockwork.. our LG was 8 years they had to order compressor. The tech Carlos was courteous and punctual.
Written by a customer while visiting lg.com
Customer Rating
1
Fridge
on August 27, 2024
Posted by: Cidm
Bought this 6 years ago and compressor went out twice.
Response from lg.comBy Jae, LG Digital Care Team, August 27, 2024
Hi there! We appreciate the loyalty you've shown to your LG fridge over the past six years. We're happy to let you know your compressor has a ten-year warranty, and our team is always more than happy to help you with your fridge. Please contact us on social @LGUSSupport for ay questions or assistance! *Jae
Written by a customer while visiting lg.com
Customer Rating
1
Condensers don’t hold up.
on August 31, 2024
Posted by: Dy Zomoida
[This review was collected as part of a promotion.] I bought this refrigerator in 1/19 and had to have condenser replaced in 12/21 and then again in 8/24.
Response from lg.comBy LG Social, September 2, 2024
Hey Dy, we appreciate your feedback and we're always looking to improve our products, as we know how important it is to have reliable appliances that last a long time. If you ever need a helping hand with your refrigerator, don't hesitate to reach out at any time. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
2
Not a great value
on September 17, 2024
Posted by: TomM76
[This review was collected as part of a promotion.] The refrigerator had 2 compressor failures, the last one fatal. Also, the door in Door feature doesn't latch properly
Pros: Performance
Quality
2
Features
4
Value
3
Response from lg.comBy LG Digital Care Team, September 18, 2024
Hey Tom! We appreciate you sharing your LG fridge experience with us. A cold fridge, along with easy access to the Door-In-Door, really levels up your kitchen, so we'd love to help! Please get in touch with us on social media @LGUSSupport with your contact info, and we'll gladly look into options with you so you can enjoy your fridge again. *Joseph
Written by a customer while visiting lg.com
Customer Rating
4
good
on September 23, 2024
Posted by: ghost 22
[This review was collected as part of a promotion.] big and fair price，i hope their quality is as good as the price
Written by a customer while visiting lg.com