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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
2
Stopped Cooling
on October 18, 2018
Posted by: BretFargo
from Fargo, ND
[This review was collected as part of a promotion.] We purchased a 2 year old home and we loved the appearance of the LG appliances. I came home today and the refrigerator sounded like it was running, but there was water dripping out of it. After some phone calls, it sounds like the compressor is dead on a machine that is less than 3 years old. Our local repair shop is trying to service it tomorrow, but who knows.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy JP, Social Media, October 18, 2018
Hello, I hate to hear that you are needing to have your fridge serviced within 3 years of the purchase. I understand you already have a service appointment set up tomorrow, but if there is anything I can do to assist you further please follow the link below so I can gather additional information from you. ^JP https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=182777274&agent=4297655
Written by a customer while visiting lg.com
Customer Rating
3
on October 22, 2018
Posted by: Deborah S
from Texas
Had I known that you can't open the right side of the fridge with the door in the door feature all the way I would not have purchased. I spilled milk and it ran down to the produce drawers and I could not pull the drawer out because door does not open all the way. Its too late to return it or I would. Who doesn't have spills run down at times. The color of their stainless is beautiful.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
4
Response from lg.comBy AB, Social Media, October 23, 2018
Thank you so much for the feedback, we really appreciate it. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook at https://www.facebook.com/LGUSSupport or on Twitter @LGUSSupport. ^AB
Written by a customer while visiting lg.com
Customer Rating
2
Stopped freezing
on November 22, 2018
Posted by: b4vl11
from Poteet tx
[This review was collected as part of a promotion.] Just over 2.5 years and the freezer stopped freezing. Thus refrigerator is not cold either. I unplugged for 24 hrs and when I plugged back in started working for a day. It stopped again. Coils are clean. Shame we spent so much for this and it isn't working
Pros: Style/Design, Features/Settings, Quality
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
2
Response from lg.comBy CS , Social Media , November 24, 2018
That's unfortunate that you're happening to experience the difficulty. 2.5 yrs. and an unexpected occurrence like the freezer not working then the refrigerator. Wow! I do appreciate you alerting us about the issue to gain perspective on better assisting you. If you would follow the enclosed link below I would love to explore what additional options that can be available to you. Thanks! ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=183666641&agent=4588426
Written by a customer while visiting lg.com
Customer Rating
5
So much room!
on December 12, 2018
Posted by: PG16
from Freeport, Florida
[This review was collected as part of a promotion.] We’ve only been using the refrigerator for a couple of weeks but so far we love it. It looks great and is so spacious. The performance has been excellent so far.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
30 cu ft Smart Enabled Door in Door Refrigerator
on December 17, 2018
Posted by: Beckymm
from Simpson, LA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love everything about this refrigerator! The one we replaced was the same size but this ice maker is so fast. I love the door-in-the door feature!
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Our third freeze up
on December 29, 2018
Posted by: bjbouwer
from WI
We bought this 3-4 years ago, thought we were really happy . . . and then a large sheet of ice developed on the bottom of the refridge part. Lots of ice build-up in back, too. We emptied the fridge and freezer, gave it 3 days to thaw and started it up again . . . and this weekend just went through our 3rd time doing this.
Seriously disappointed after thinking we had a great refrigerator.
Seriously disappointed after thinking we had a great refrigerator.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy CS , Social Media , January 2, 2019
That's not what we expect to here after having the refrigerator for 3-4 yrs. and experiencing an unexpected occurrence with frost buildup. I understand your frustrations with the ice build-up and having to go through with thawing the unit not once but 3 times. I appreciate the review needed to alert us about this matter. If you're needing support or assistance reach us via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport. Thanks! ^ CS
Written by a customer while visiting lg.com
Customer Rating
2
Freezer issues
on April 12, 2019
Posted by: bbekele
from Atlanta, GA
[This review was collected as part of a promotion.] I have had an LG fridge for 18 yrs with no issues and I got this fridges 18 months ago and it was definitely not what I expected. The ice box freezes and you have to thaw it out every 2 months and not the ice dispenser does not work and water is leaking.Very dissapointing
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, April 12, 2019
We hate to see that you've had multiple issues with your refrigerator. We'll be happy to take a look and see how we can help get this repaired for you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Posted by: Kbitty
from Bloomington, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the black stainless color. Very happy with the outside pocket door. So nice to grab milk or juice quickly without having to find room inside main fridge.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com