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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
2
Freezes food in the glide and serve drawer
on August 27, 2019
Posted by: Anonymous
from Fresno
Bought this Refer in 2014. Was pretty good the 1st Year and a half Except for freezing food in the drawers. Since then We have to Manually defrost it every 8 to 10 months, Which takes about 2 1/2 hours. Paying that kind of price I would expect a much better operating machine. My last Fridge lasted over 20 years with NO problems.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, August 28, 2019
Based on the issues you are describing with needing to defrost your refrigerator, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
Written by a customer while visiting lg.com
Posted by: senecaspurling
from San Francisco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've had this fridge for 4 years. It recently completely died on us. Just stopped cooling either the fridge or freezer. We discovered the problem because of water dripping out which we tracked to melting ice in the ice maker. Our usual repair guy came out but said it was the "closed system" and to contact LG for warranty repair. Sure enough the closed system was still under warranty. A tech came out a week later (ugh, a week without a fridge. but it was worth it to get it covered under warranty as this is basically the most expensive part of the whole thing). A few hours later we had a fully functional fridge again. The work involved welding. It was impressive.
Anyway - aside from that situation, the fridge is great. I love the door in door. I love the french doors. I love having a bottom freezer. I love having easy access to everything. It's bright and adjustable. It's huge. I can hardly believe everything that fits in it.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Janeleah
from Winneconne, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have been using this for a month now and so far the door-in-door is the best feature. It is so convenient. The fridge is really deep and I think things can have the potential to get lost in the back. I added a lazy susan to help reach some of the things easier. The ice maker stopped working one day and I had to reset it by poking a small hole. I wish the stainless steel didn't show fingerprints so much. I bought a stainless steel cleaner and this seems to help a lot.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: jenlp
from Sacramento, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] While it worked, it was great. Beautiful, spacious, convenient... I would have preferred that it get a bit colder in both the fridge and freezer compartments. Minimum settings are 33 degrees and 3 degrees F, respectively. However, internal temperatures never actually reached these numbers. Then...quite abruptly, this refrigerator stopped working after only 3 years. LG's website says that it is under warranty. LG's representative says it's out of warranty. So, I have a $4000 appliance brick, had to throw out hundreds of dollars worth of food that went bad, and have been without a working refrigerator for two weeks now. Disappointed...
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, November 20, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Crapped out totally worthless
on January 29, 2020
Posted by: Loy L
from Myrtle Beach, SC
No one will fix it Called 6 different appliance shops and also went through LG
Pros: Performance
No, I would not recommend this to a friend.
Response from lg.comBy Chris, Customer Service, January 29, 2020
That's not good! We're sorry to see that you've run into issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Quit working less than 3 years old
on April 24, 2020
Posted by: AVA7
from Colorado
Biggest piece of junk we have EVER purchased!!! We will never buy LG again! Compressor went out in less than 3 years!! Food spoiled. Had to purchase new refrigerator. When it was running, the ice machine was slow and the water on the outside of the door splashed everytime you filled your glass.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 9, 2020
We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Going on my third repair in three years
on May 18, 2020
Posted by: Mike1963
from Wheeling, IL
[This review was collected as part of a promotion.] We were so happy purchasing this fridge as it had all the bells and whistles we wanted. However, having to get this repaired really has taken its toll on our feelings about LG. After a compressor issue, the Auger Assembly has gone out on us for the second time and we shouldn't have to repair this again (2 months past warranty for the previous fix).
Very unhappy with product and support. This should not happen only 4 years into the life of the appliance.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Att bad product
on July 17, 2020
Posted by: Vasconcelos19561984
from Toronto
Product has an issue with items freezing in the drawer.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 21, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide a resolution. ^Daphane
Written by a customer while visiting lg.com