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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
4
Love this refrigerator, but!!!
on November 5, 2015
Posted by: Duda
from VA, United States
Got this model less than 2 months ago. I have had the repair man here 5 times.
No one is able to fix our problem. The part that is supposed to lay flat between the two French doors will not work properly, if I only use the left door. Have to open both doors & close the left one softly, then close right side. If not, the part will go straight back into the frig. & you can feel the cold air escaping. Other than this, it is great.
No one is able to fix our problem. The part that is supposed to lay flat between the two French doors will not work properly, if I only use the left door. Have to open both doors & close the left one softly, then close right side. If not, the part will go straight back into the frig. & you can feel the cold air escaping. Other than this, it is great.
Pros: easy to use, Features/Settings, Quality
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Amazing Refrigerator!
on December 1, 2015
Posted by: ChefJudy
from San Diego, CA, United States
After 2 months of use, I LOVE this refrigerator! Tons of usable space, and the door in door feature is so handy!
Wide shelves are such a treat, after having had a side-by-side for years! The drawers in the freezer hold an amazing amount of food, and everything is easy to see!
Wide shelves are such a treat, after having had a side-by-side for years! The drawers in the freezer hold an amazing amount of food, and everything is easy to see!
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Found the lemon in the bunch
on June 1, 2017
Posted by: chefdi
from Texas, United States
[This review was collected as part of a promotion.] Have owned now for 2 1/2 years and am waiting on the 3rd motherboard that this appliance will have installed. Has been two weeks of living out of ice chests.
Wont purchase another LG appliance, as this has been just unacceptable.
Wont purchase another LG appliance, as this has been just unacceptable.
Pros: Style/Design, easy to use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Oved it - till it died
on September 22, 2017
Posted by: PDM1
from Long Island, NY
[This review was collected as part of a promotion.] Told everyone how much I loved this refrigerator - the looks, storage, efficiency. Then one year and two days after purchase it stopped cooling altogether. Entire cooling mechanism must be replaced. Almost one month later, I still have no refrigerator - the warranty company and the repair company are useless. I should simply get a new one.
Pros: Style/Design, Features/Settings, easy to use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
2 refrigerator failures in 2 years
on December 6, 2017
Posted by: Unhappy in New York
from New York
The refrigerator and freezer have failed twice in 2 years, the first due to the ice build up in the freezer fan section, the second we don't know yet because they haven't been here to fix it yet and won't be for a week. We will not be purchasing another LG product.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Chris, Customer Service, December 15, 2017
If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Not a good refrigerator
on November 12, 2018
Posted by: obieone49
from Georgia
Two years old and the compressor blow up and now they want me to wait three weeks for a part.
I've just been moved back to the middle ages.
I've just been moved back to the middle ages.
Pros: ease of use
I would recommend this to a friend!
Quality
1
Features
5
Value
1
Response from lg.comBy AB, Social Media , November 13, 2018
Thank you very much for bringing this to our attention. I can understand how frustrating it would be to be dealing with a delay in getting your refrigerator repaired and I would be more than happy to assist. If you would, please copy and paste the link below into your web browser so I can gather the necessary information from you. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=183466485&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
compressor failor
on May 6, 2019
Posted by: HueW
from Los Angeles, CA
[This review was collected as part of a promotion.] we bought this unit almost 5 years ago and just experience our second issue. the first was the well documented motherboard/defrost issue. this second time is related to the compressor. if you google the model number, first recommendation is compressor. our repair guy says this is a common issue and google adds credible evidence to support. i would hope that these things last at least decade, but seem like 5 year maybe typical.
secondly, i have issue with the way the water/ice dispenser is designed. we have had numerous accidents where the cup is placed where the ice is and guest press the water only to be splashed. it seems logical that ice and water should come out of the same place, but alas, you have to move your cup to get different things.
the door in door solution is clever and they score points there, but unfortunately, i can't recommend this model.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, May 7, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you so we can look into the repair options for your compressor. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Problems less than 3 years old
on June 19, 2019
Posted by: curt12000
Refrigerator and freezer not cooling or freezing after less than 3 years use.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, June 20, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com