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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
1
Failed at two years
on August 16, 2020
Posted by: Kanli J
from Abington, PA
We bought the unit two years ago, and the cooling system had completely failed and now I’m we have a fridge and freezer full of spoiled foods
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 17, 2020
Oh no! LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Poor service!
on August 29, 2020
Posted by: cloope1
from Lincoln Nebraska
We have had our refrigerator for one month. The door handle was damaged during shipping. We spent 2 hours on the phone one day and 6 hours on the phone the next day trying to get a person to report this to. Finally I tried contacting via email. They asked for the serial number and I thought terrific I am making headway on getting a replacement handle. Then there was silence. I have sent repeated emails requesting an update. We have heard absolutely nothing since I reported the damage. I could understand if it takes a couple weeks to get the handle, just let me know the situation. The lack of information and lack of communication is exasperating . It is difficult to open the refrigerator with the damaged handle. It is so frustrating that I it overshadows everything else. So the rating is
low because of the very poor service.
low because of the very poor service.
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, September 4, 2020
I am sorry you have not gotten support to resolve the issue. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
HORRIBLE PRODUCTS, BLACK STAINLESS FINISH CHIPPING
on September 14, 2020
Posted by: PJ6847
from Crystal Lake IL
Three years ago I purchased a new LG oven, fridge, dishwasher and microwave from Grand Appliance in Algonquin, IL. The black stainless finish on the oven, dishwasher and fridge is chipping off. The oven display no longer works and the dishwasher is making a ton of noise. I purchased the 5yr warranty so I will be calling to have the appliances repaired but I will NEVER by LG again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 15, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on December 11, 2020
Posted by: Anonymous
from Michigan
[This review was collected as part of a promotion.] I bought this a few years ago and even PC parts together ever cents just inferior product inside and out Siri dissatisfied and how many parts and pieces brand new they’ve thrown away trying to piece of hydrated together they could just brought me a new one.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 4, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Looks nice Holds up horribly
on December 11, 2020
Posted by: azhorsecrazy
from arizona
[This review was collected as part of a promotion.] This is a good looking refrigerator that covers many problems. First every time you open the door with the extra compartment the internal door swings open. The ice maker freezes over all the time and you have to thaw it out every couple of weeks and then the compressor went (Just one month before warranty expired) out and it was down for almost a month before they fixed it. So all in all I would never buy an LG again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
I love this unit, but it has issues
on December 11, 2020
Posted by: Kiley702
[This review was collected as part of a promotion.] I love the finish and design of this unit. I appreciate having a wide refrigerator space for large pizza boxes, the bright lights inside, the shelves that slide, and the door within a door. However - the design of this unit has flaws and is subject to a class action suit. The compressor failed after a year and there is an issue in the ice maker - it doesn't keep that area consistently cold enough, so it will melt some, then freeze, and eventually turn into a giant iceberg. This is happening after getting a new ice maker installed.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 7, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Has Compressor problems
on December 11, 2020
Posted by: LarryOB
[This review was collected as part of a promotion.] I bought this 5 years ago it has broken down 2 times both times had to have compressor replaced.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 7, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Teri1975
from Muscatine, Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I loved everything about this refrigerator, the door within a door, all the handy storage bins, in both the top and freezer section. What I did not love was the fact that the compressor went out and you refuse to fix it. So I got 3 years out of an extremely expensive model.
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 25, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com