 |
Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: HEOJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] We loved this fridge at first. After having it for 2 years the compressor and motor went out and had to replace the fridge. They attempted to repair it 5 times before issuing us a partial refund.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ed R R
from Westminster,MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refrigerator hasnice features, but was not dependable.
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
3 yrs and out
on February 13, 2021
Posted by: Drew N
from Lenexa, KS
Had this fridge for 3 years now and it's now stopped running. I have a fridge full of food going bad, a week away from trash day, and the whole weekend before the LG repair shop closest to me will open.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from Durham, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only had it for a year before it completely stopped working and took 2 months to get it repaired.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 20, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bld53
Verified Purchase:Yes
We bought this item because we thought LG was a good brand. Boy did we make a mistake. Never again will we have an LG product in our house. For the price we paid, we expected it to last longer than it did.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Pklr
from Savramento
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge has a lot of cooling issuesIt does not work the app thank you up
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 1, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Deerman123
from Deer Park, Texas
Verified Purchase:Yes
Broken three times. Actually, now as I write this for 7 weeks.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, April 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Linda15
from MN
Verified Purchase:Yes
We feel LG should have taken this refrigerator off the market. We have had to have the compressor replaced twice in the five years we have had it. It is very inconvenient to go without a refrigerator fir several days and weeks the first time. We had to dispose of so much food, and the cost to replace this food twice, was very expensive. It is working now, but for how long??? Very disappointed with this refrigerator.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Written by a customer while visiting lg.com