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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: skip4878
from Venice, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] only lasted 3 years. Compressor quit twice ,lost all food. LG had no repair parts.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: No Va in NOVa
from Tysons, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] In the beginning, I loved my new refrigerator. It had space for everything and the shelves/drawers were so flexible. I ignored the sometimes deformed fro yo bars or the amount of frost building up inside packaging. And then the cooling drastically stopped to the point my kitchen smelled like spoiling seafood. LG paid for the repairs but not the $350+ food I had to throw away. At this point I am afraid to put expensive frozen meat or seafood in the freezer.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: seharley99
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought a newer unit of the same model our son had. With 7 members in his household, 3 of which were under 8 years old, his unit saw alot of use. What better testing ground? LG has a reputation for quality products, which weighed in favor of buying this model. The door-in-door, ice dispenser, and flexible features appealed to us as well. Overall, we are happy with this unit.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Krishna55
from Canton mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] My refrigerator was not cooling. Got a service appointment and they replaced the compressor and it works good again. Very smooth process. But worries why compressor is gone so early as it’s only 4 year old refrigerator. Hopefully it lasts longer.
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, June 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor Died in 3 years
on June 21, 2021
Posted by: garysssssss
from Atlanta
Loved the design/features for 3 years. Now paying half the purchase price for a new compressor that will take 7-10 days to get here.
There should be a recall on this!
The Chrysler of Refrigerators.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 22, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bryden32
from LaGrange, KY
Verified Purchase:Yes
Have had this for just shy of 5 years and have had at least 5 repairs. Two compressors, ice maker, control board etc. Just had the second compressor put in a month ago and it’s broken again. Waiting on another repair but I want a replacement for this piece of junk.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Living out of a cooler
Verified Purchase:Yes
Not even 5 years old and broken down, 2 and 1/2 week wait for repair. Unacceptable
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Steve1967
from Bonney Lake, Washington
Verified Purchase:Yes
Since I bought this refrigerator the condenser has now gone out twice and the freezer and refrigerator started to have problems along with the ice maker. I am disappointed that I have had these issues in under 10 years. I'm afraid that if the condenser goes out again I will be thinking about getting a new refrigerator. I understand that these newer appliances do a lot but it's not much fun to have to throw out food and find a place for everything in it in order to get it fixed.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com