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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: MKEKer
from Milwaukee, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] After ~2 1/2 years, the compressor on my LG fridge died - while I was out of town, of course! I contacted six different repair companies, and five of them told me that they no longer service LG because they break down frequently and the parts are very difficult to get. I was out of a fridge for 3 1/2 weeks before LG escalated my repair to get someone in to fix it. When it's working, I love it. When I didn't have a fridge for almost a month - not so much.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, August 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: springrain
from Houston, TX
Verified Purchase:Yes
I bought this refrigerator about 5 years ago. Worked great for the first 3.5 years, then started to have cooling issue for about a year, freezer about 40F and refrigerator 50-60F from this summer, it was so annoying with the spoiled food/milk and soft ice-cream. Called for support and replaced couple of parts including the line compressor. After fix, it goes back to normal. When it works, it is great. It is spacious inside and lights properly, and it looks very nice both inside and outside. I never tried its wifi function, will probable try it now.
So if the key parts (such as compressor or condenser) of this product can last longer, I may say it is a great refrigerator and I would recommend it.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Shelle454
from Blountville, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this refrigerator less than 2 years ago. I have already had to replace the motor to the ice maker and a new compressor!! I have lost everything in my refrigerator and even went to stay somewhere else for the 2 WEEKS it was broken. DO NOT BUY!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
POOR SERVICE
on September 23, 2021
Posted by: LG REFREGERATOR
from HOUSTON TX
[This review was collected as part of a promotion.] I bought LFXS30766D refrigerator on 05/27/2019. Now since morning this is not working. I am rushing pillar to post to get the help
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 24, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Refrigerator compressor died after 2 years
on September 25, 2021
Posted by: Truthteller21
from Atlanta,GA
Verified Purchase:Yes
Very unreliable product and you will be left all alone except a compressor which is provided by LG.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failed right after warranty expired
on September 25, 2021
Posted by: Mel500
from Aurora
We bought this fridge 5 years and 1 month ago and the compressor failed today. Refrigerators used to last for 20 years. This is sad LG
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Condenser replaced 2x/5 years & just broke again
on September 28, 2021
Posted by: Beckij
from Texas
Bought this fridge in 2016. Condenser went out in 2018 and again in 2020 and then again last week. Last time I had to pay the repair man for labor and install and they said I’d have to do the same this time. Not with my time or aggravation. So frustrated they won’t stand behind their product or their condensers!! Such a shame LG. Will never buy your brand again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Junk
on September 29, 2021
Posted by: Buffalo1888
from Texas
Compressor went out, no longer works. Its under warranty, but LG says no repairmen in our area. Repairman says paybup front because LG takes forevervtonpay them...
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2021
Please contact LG Customer Support via private message with #VOC on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com