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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
2
Compressor died after 7 years!!! Terrible quality
on January 27, 2022
Posted by: vve2002
from Richmond, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor died after 7 years!!! Terrible quality !!!! Paid 30% of a new price for repair!!!!
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy Jennifer, Social Media, February 1, 2022
We hate to see that your fridge needed repair after 7 years Vladimir. We strive to continuously improve our product quality by learning from your experience. Thank you for taking the time to share your feedback. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
2
getting someone to come out that should be on 24 h
on February 2, 2022
Posted by: bockslim
from lancaster , Pa. 17603
Verified Purchase:Yes
[This review was collected as part of a promotion.] units should have been recalled when they knew there was a problem with the compressors
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Response from lg.comBy Jennifer, Social Media, February 2, 2022
Thank you for sharing your feedback. We strive to continuously improve our products and services by learning from customers like you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
2
Died after 4 years
on February 3, 2022
Posted by: Alex76
from Northern Virginia
The LG refrigerator we bought November 2017 died yesterday. I don't expect fridges to last forever but I do expect more than 4 years. The DW we bought at same time is also dying. I guess 2017 was a bad year for LG manufacturing. With 2 products to replace we have decided it maybe time to move on from our 10 year LG brand loyalty.
Quality
1
Features
4
Value
2
Response from lg.comBy Jennifer, Social Media, February 3, 2022
Based on your numerous issues your disappointment is understandable. We would like to learn more from you to see how we can help. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Posted by: norma0520
from Houston, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this July 2016. Worst refrigerator I have ever bought! Compressor, condenser and thermostat replaced waiting 2 yrs. Everything else had to replaced. Fridge still NOT cold!! Now last week was told needs another compressor and both condensers again! The fridge has completely stopped working!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, February 7, 2022
That is unfortunate to see Norma. Unfortunately I do not see that you have contacted us recently and want to make sure that you are taken care of. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we would be happy to review out of warranty scheduling and repair options with you or for a list of service centers in your area please visit: www.lg.com/us/support/repair-service/find-repair-provider. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
LMXS30776d
on February 9, 2022
Posted by: What Gives
Extremely poor quality just barely 3 years old and compressor failed
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, February 10, 2022
Sorry to see that this happened to you Evelyn. I see that Callahan's Appliance is scheduled to go to your home tomorrow to repair your fridge. If for any reason you still need assistance afterwards feel free to reach out to us on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
3
Great features. But compressor is down after 6 yrs
on April 18, 2022
Posted by: MikeCC
from Cary, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Been very happy with this refrigerator until the compressor went down two weeks ago. It seems many LG models come with the same issue.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy Sandy, Social Media, April 20, 2022
We are sad to learn that your refrigerator needed repair. We have made significant improvements to product quality and design to prevent a reoccurrence. Thank you for taking the time to share your story with us.^Sandy
Written by a customer while visiting lg.com
Posted by: mmark8383
from Republic, MO
Verified Purchase:Yes
After 5 years of owning, the compressor just went out (this is a known issue and mine lasted longer than the average of others). After having it replaced on warranty, the replacement compressor is much louder and always sounds like it is about to give out.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Sandy, Social Media, April 22, 2022
We are sad to learn that your refrigerator needed repair. We have made significant improvements to product quality and design to prevent a reoccurrence. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Mikeroc
from Mahopac my
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG is the worst company, they sell junk. This refrigerator is junk and doesn’t work
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, June 20, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com