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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Broke 454
from Ohio
Verified Purchase:Yes
We bought our refrig 6 yeas ago and the compressor went out of it, now I cant find anybody local to do the warranty work.
Quality
4
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, October 6, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Life is NOT Good- fringe broke and no call back
on October 6, 2022
Posted by: Karen D Falsetti
from Tennessee
[This review was collected as part of a promotion.] Fridge broke 3 weeks ago. The model is a part of a class action law suit so it’s a known problem. Cannot get LGTo call back for resolution. They need to stand behind their product. We are tired of calling with empty promises of a call back.
No, I would not recommend this to a friend.
Response from lg.comBy JaNika Wiley, Social Media, October 10, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Looperfish
from Wausau, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We loved our refrigerator until the compressor stopped working after only 3-4 years. Maybe I’m old school, but I expect expensive appliances to last more than a few years.
Pros: Style/Design, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Mehdi Khelas
from Frisco, TX
Verified Purchase:Yes
I bought a French door LG fridge about 6 years ago
I purchased a French door LG about 6 years ago it suddenly stopped working...cannot be fixed!!....So mad and disappointed!!...Will probably never purchase another LG fridge again!!....
Quality
1
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 25, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failed at 5.5 year mark. Bad quality.
on November 4, 2022
Posted by: Gene07849
from Lake Hopatcong, NJ
Compressor failed at 5.5 year mark. Bad quality. Apparently there's a known issue with the compressors in the LG's.
Quality
1
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 4, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: KLehn
from Spokane
Verified Purchase:Yes
Luckily it was covered by a class action lawsuit. At least it better be.
Pros: Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy Cazzandra Galangco, LG Social Media, February 27, 2023
We appreciate the time you've taken to provide us with feedback. We're sorry to hear about the compressor failure of your LG refrigerator. Allow us to help you with this. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. -Cazz
Written by a customer while visiting lg.com
Posted by: Let down big time
from MO
Verified Purchase:Yes
I loved it until I had to call LG to get it fixed. They are a pain to deal with
Pros: ease of use, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 2, 2023
We want to thank you for taking this time to communicate with us about your experience with your LG Refrigerator. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Phamqp
from >Chantilly
Verified Purchase:Yes
This LG refrigerator is not good. I've had it just over 6 years, already has 3 compressors, 1 condenser, 1 evaporator replaced. The parts are under warranty but labor cost a lot money. I think I made a big mistake when I bought this
refrigerator.
refrigerator.
Pros: ease of use
Quality
1
Features
4
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 21, 2023
We want to thank you for taking the time to communicate with us about your experience. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. Please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be more than happy to help. ^James.
Written by a customer while visiting lg.com