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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Roy0991
from Long Beach Washington
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really disappointed. We bought an LG fridge. The fridge never cooled down. LG sent a tech out to fix it. The fridge continued to not work. Now we are on our own.
Quality
1
Features
4
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 3, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Damani
from Charlotte, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Several issues related to compressor and coils caused breakdowns and these parts had to be replaced. I will have to think twice before buying an LG product, as I am very unhappy with the quality of LG product
Pros: ease of use
Quality
1
Features
1
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 4, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
LG french door bottom freezer
on May 15, 2023
Posted by: appliance not good
from new Jersey
Issues after the first year with the door ice maker and now entire freezer compartment is not working. Had to throw out all of the food.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 16, 2023
Thank you so much for taking the time to provide us with feedback about your LG 30 cu. ft. Smart wi-fi Enabled Door-in-Door® Refrigerator, model LFXS30766S. Please know that this is not the experience we are trying to achieve here at LG. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter at @LGUSSupport and we'll be pleased to see what we can do to help. ^Danee
Written by a customer while visiting lg.com
Posted by: Brandon70
from Edmond, OK.
Verified Purchase:Yes
We didn’t have a good experience with replacing the compressor on our LG fridge. When I went online major issues with the compressor on these fridges. Ours went out in less than 6 years. Then called and it’s under warranty. But it took 3 weeks to get one in and have the repair guy put it in. I will not purchase another LG fridge.
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, May 30, 2023
We would like to say thank you for your honest feedback, This helps us to improve our products and services everyday. We will share your comments and review with our development and marketing team. Going forward, We look forward to the opportunity to show our growth and progression in hopes that you will be a part of the LG Family again. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failed, common issue w\ LG refrigerator
on June 1, 2023
Posted by: dac62864
Verified Purchase:Yes
I bought this refrigerator before I built my house. The compressor failed. Could not find a local repair company to replace the compressor. Called LG and they gave me the contact information for two companies but both were outside the Indianapolis area and they would not travel to replace the compressor. It’s a shame I had to take it to the dump.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 4, 2023
Hi, dac62864. Thanks for reaching out. Hopefully you were able to get your compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: LgRefrigeratorLfxs
from Evansville
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this around 5 years back but this had a faulty compressor which replaced after 4 years but again goes out of cooling after 6 months so had to claim for refunds
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy LG, November 17, 2025
Hi. Thank you for sharing your experience with your LG Refrigerator. We understand how important reliable cooling is, especially when dealing with compressor replacements and the need to claim a refund after repeated issues. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this compressor and cooling issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for refrigerator support resources: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. ^James
Written by a customer while visiting lg.com
Posted by: Thedelgado4
from Austin tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] We were happy with our purchase until the ice maker started leaking and freezing to jam the ice. We would defrost it and start over every few months. Then the compressor went wand we are waiting to repair it when the parts come in.
Quality
3
Features
5
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, August 17, 2023
Thank you for leaving us your review with regard to your refrigerator. Should you like a status on your case, send us a private message on our Facebook or Twitter platforms using @LGUSSupport or contact us through our customer service line at (800) 243-0000, so we can look more into this for you. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
2
Linear compressor failed!Common problem,do not buy
on August 31, 2023
Posted by: SadMel
Verified Purchase:Yes
Linear compressor failed. After looking into it this part is faulty to the point of has lost 2 class action k lol aw suits about its failing prematurely. Poor ethics that they choose to still use a known faulty part.
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 8, 2023
We understand your frustration, and we apologize for the issues you encountered. We take your feedback seriously, and we strive to constantly improve our products. We would appreciate it if you could reach out to us directly to discuss your concerns in more detail at 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com