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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Bad unit
Verified Purchase:Yes
This is the worst product ever. Do not purchase a LG product.
Response from lg.comBy LG Customer Experience team, Customer Care, September 1, 2023
Hey there. We appreciate you leaving your thoughts with regard to the refrigerator. We want to ensure that you get assisted in this, so you can get a good quality service and resolution to this. If you haven't done so, please send us a private message through our social media platforms such as Facebook or Twitter using @LGUSSupport, and provide your serial number and contact details. Thank you. ^Anthony
Written by a customer while visiting lg.com
Posted by: Chubbyrbuckle1964
from Bayville nj
Verified Purchase:Yes
Love the fridge The service sucks broke down after four years and I’m been with out refrigerator for three weeks. Still hasn’t fixed.9/2/23
Pros: ease of use, Features/Settings
Quality
4
Features
5
Value
4
Response from lg.comBy LG, November 16, 2025
Hi. Thank you for sharing your experience with your LG Refrigerator. We appreciate your feedback regarding the refrigerator breakdown after four years and the extended service delay you’ve encountered. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this repair and service timeline issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. For more information on refrigerator support and product resources, you can also visit our official LG page here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. ^James
Written by a customer while visiting lg.com
Posted by: Chubbyrbuckle1964
Verified Purchase:Yes
Ran for four years broke down, still waiting to be fixed 31/2 was so far still not fixed 9/7/23
Pros: ease of use, Style/Design
Quality
3
Features
5
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, September 11, 2023
Hey there. We appreciate you bringing this to our attention. We want to ensure that you get a positive experience with your unit, and we're saddened to hear that this isn't the case. If you haven't done so, you can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
2 LG refrigerators in 8 years, expensive mistake
on September 12, 2023
Posted by: NeverAgainLG Refrigerator
Verified Purchase:Yes
We will NEVER buy an LG refrigerator again. We had to replace 2 in 8 years. Stupidly bought again thinking it was a fluke but obviously wasn’t. We tell everyone to stay away from LG. We went back to the tested and true appliance brands.
Response from lg.comBy LG, November 13, 2025
Hello. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for a refrigerator to deliver long‑term reliability and how impactful it can be when multiple replacements are required within a short period of time. For more information on refrigerator support and product resources, you can visit our official LG page here: www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this product longevity issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: Ermajg
Verified Purchase:Yes
One of the worst purchases of my life. I’ve had this refrigerator for 4 years and it has stopped cooling. I’ve contacted LG about the problem but they could care less. The only thing that they did do was give me the runaround.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 1, 2024
Hello there, We apologize on behalf of everyone at LG. Please know that your situation was an exception. From previous reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have our personal commitment to improve the way our staff serves every customer. Until then, please accept our sincerest apologies on behalf of everyone on the team.~Tanisha
Written by a customer while visiting lg.com
Customer Rating
3
Compressor problem. otherwise great frig.
on July 20, 2024
Posted by: Auxmed
from Napa, CA
[This review was collected as part of a promotion.] Many of this model known to have compressor a problem. Typically shows up in first year or two. Compressor has already been replaced once under warranty.
Pros: Style/Design
Quality
3
Features
5
Value
3
Response from lg.comBy LG, July 22, 2024
Hello, there. We understand the issues you've encountered with your LFXS30766D refrigerator, particularly regarding the compressor problems. It's disappointing when such issues arise, especially after having the compressor replaced once under warranty. If you're experiencing problems again, please send us a private message on Social Media @LGUSSupport with your contact details, refrigerator model number, and any service ticket numbers from previous repairs. Our team will investigate and work with you to find a solution, ensuring your refrigerator is functioning as expected. We take reports of recurring compressor problems seriously. Your feedback helps us improve our products and services. We appreciate your patience and understanding as we address this matter. Thank you for bringing this to our attention. We're committed to resolving this issue promptly and ensuring your satisfaction with our product. —Mau
Written by a customer while visiting lg.com
Customer Rating
1
Bust
on October 5, 2024
Posted by: John 1642
[This review was collected as part of a promotion.] I bought this product in 2019. New compressor went out 5 months after warranty expired for parts and labor. Attempting to obtain renumeration for the part has been futile.
Response from lg.comBy true, LG Digital Care Team, October 9, 2024
Hey John. We get how important a refrigerator is for every home, which is why our refrigerators come with a 10-year warranty for the compressor part to support our customers. We're excited to help you get your fridge fixed or show you how to make the most of your warranty. Just shoot us a private message on social media to @LGUSSupport with your serial number and personal info, and we'll be absolutely thrilled to assist you. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
1
LG Refrigerator Reliability
on October 23, 2024
Posted by: BWalawender
[This review was collected as part of a promotion.] LG is by far the most unreliable refrigerator on the market. I had the compressor replaced only to have it failed again. You can ask ANY refrigerator Repairman
about the reliability of these products. I would NEVER recommend an LG refrigerator to anyone.
about the reliability of these products. I would NEVER recommend an LG refrigerator to anyone.
Response from lg.comBy true, LG Digital Care Team, October 28, 2024
Hey there! We appreciate you letting us know about the compressor for your LG refrigerator, and we want to help keep it running for a long time, especially since it was just recently repaired. This link (http://spr.ly/6429SGlIP) offers troubleshooting tips related to your compressor so that it keeps running. So we can make sure everything is working at 100%, please send us a private message on social media at @LGUSSupport with your contact details, model number, the troubleshooting you've tried, and details about your past interaction with support, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com