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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
1
The most WORTHLESS Product I have ever owned!!!!!!
on September 14, 2019
Posted by: USMC1092
from Texas
This is the absolute most WORTHLESS product I have ever owned and I would NEVER recommend any LG product again. The extended warranty is an absolute scam, they took for ever to repair our fridge the first and second time it completely stopped working. I spend a minimum of an hour each time I have to call on the phone, I always get the run around and I'm always told the best they can do is send a tech to repair..... I WANT MY FRIDGE REPLACED with a NEW fridge due to this being an annual occurrence. I am tired of having to go through the same wast of time BS process every year because LG builds faulty appliances. LG doesn't support their product, their warranty through Square Trade is absolutely worthless and a waste of money. Purchasing this product through Cost Co doesn't help one bit either as they wont replace a fridge that goes out every year unless it craps out within the first 90 days of purchase. We have to have the coils and pump replaced annually on this worthless product. We were flat out robbed of our money purchasing this product. I also know 3 other families having similar issues with this same model DO NOT BUY LG Refrigerators!!!!!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 16, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/
Written by a customer while visiting lg.com
Posted by: RJ Mcd
from Riverside, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator despite the reviews... Love the styling, space, ease of use, and the lighting. Unfortunately it lives up to it's reviews. It died after only 27 months and we are still trying to get it repaired with both a factory and extended warranty thru Lowe's. As of today, it supposedly to repaired today, it has been of no use for 19 days. Yes 19 days. There is no sense of urgency by either LG nor Lowe's. The factory authorized representative repair facility does not stock standard replacement parts which have been on "expedited" order status now for 13 days after waiting for five days to be diagnosed. This has been an extremely frustrating experience. At this point, all I can say with complete candor is it's a beautiful frig that will cost you hundreds in lost food and serious frustration with trying to get it repaired
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Chris, Customer Service, February 18, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working and I can not get it fixed
on July 7, 2020
Posted by: Lisa CJ
from Manitowish Waters, WI
[This review was collected as part of a promotion.] This product stopped freezing and cooling and to find someone too try and come fix it was ridicules. I had to buy another refreigator to store my food in while I waited for some one to fix this one. He has replaced to cooling system and the compressor and it still is not cooling. I have always bought LG products but this one really is bad and I can not afford to buy another To replace it. Why is it that LG will not warranty the parts that are needed to fix my refreigator they know what the problem is and they do not care? Why is it so hard to get service from LG on there products that fail? I really hate the fact that this if this refreigator can not fixed that I am going to have to spend another 2500.00 + for another this one is not even 5 years old yet. I will not but another LG Product until they can fix there warranty problems with there products even though I have be a faithful buyer, this experience has really changed my mind about their products.
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, July 8, 2020
We are sorry to hear that your unit failed. We absolutely care and confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Repair Problems
on July 21, 2020
Posted by: graa
from Denver, CO
My LG is under the 5-year warranty. Both the refrigerator and freezer are not cooling. I could only find one company that will service LG's; but, they won't work with LG, so the warranty will not apply. I called LG and spent at least half an hour on the phone. Service response is 24-48 hours. It's been 24 hours. I've had to throw away all of my perishables. I wish I had not bought an LG.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 28, 2020
This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution.
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
LG refrigerator is a horrible product
on October 11, 2020
Posted by: SusyDLT
from Indio Ca.
I bought an LG refrigerator about 5 years ago and never again. It looked nice but didn’t work. About a year after I bought it the compressor went out. Then after that it kept messing up, it had a leak, the compressor again and them this weird code came out and to this day my refrigerator does not work, it’s not cooling and my freezer is not freezing. Do Not buy an LG refrigerator! It’s been a horrible experience for me and my family! all of my food has gone to waste!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 13, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Pistolcat
Verified Purchase:Yes
Quit cooling couldn’t get anyone to help us. It’s junk now
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, September 22, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Worst Fridge Experience
on July 17, 2023
Posted by: mkhalasi85
from Sacramento, CA
I have had quite the issue with this fridge. I bought it in 2015 and in 2020 the compressor died. Luckily that was covered under warranty parts and labor. I was told that these linear compressors were bad and then they replaced it with a normal compressor. Earlier this year in January, the condenser needed to be replaced. The part was in warranty but I had to pay for labor. Now again, the condenser has failed and I have to replace it again.
In general this fridge has not worked well. It would concisely be not as cool as it should be and ever so often the ice machine just stops working for weeks.
Quality
1
Features
2
Value
1
Response from lg.comBy alliza jayne pitallar, LG social media, July 18, 2023
Thank you for bringing this to our attention. We're sorry to hear about the recurring issues you've experienced with your refrigerator. Our support team is here to assist you. please send us a private message on Facebook or Twitter at @LGUSSupport, with your contact details and any relevant information about the issue. We'll do our best to find a solution and ensure your satisfaction. ^Jayne
Written by a customer while visiting lg.com
Customer Rating
4
The features and storage really work!
on August 27, 2014
Posted by: C-dubya
from San Diego, CA, USA
We bought this refrigerator in preparation of our complete kitchen remodel. We had done research on various models & brands regarding size, capacity, extras. Our "must haves" of a French Door model were exceeded with the door-in-door feature.
This brand/ model was the only one that had this feature and of course was the most expensive. Which at first was a factor since it seemed that we were paying a significant increase just for the Door-in-Door feature.
This brand/ model was the only one that had this feature and of course was the most expensive. Which at first was a factor since it seemed that we were paying a significant increase just for the Door-in-Door feature.
We have had this product for 3 months and have very much enjoyed all of the features. There is a lot of storage space inside, although, I moved the shelves around from the original way that it was delivered. The bright light makes finding everything easy. The freezer is set up to organize everything nicely.
I like how we can turn off the outside ice/ water dispenser when my young niece and nephew visit, eliminating their ability to play with it.
An "Off-track" deli drawer was the only negative we have experienced so far. Not sure if it was because the drawer is so wide? However, LG quickly replaced the drawer, and so far, so good.
I like how we can turn off the outside ice/ water dispenser when my young niece and nephew visit, eliminating their ability to play with it.
An "Off-track" deli drawer was the only negative we have experienced so far. Not sure if it was because the drawer is so wide? However, LG quickly replaced the drawer, and so far, so good.
Overall, despite the price, I would buy this fridge again!
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com