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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
1
Heartbroken
on November 28, 2024
Posted by: Jaime Lee
[This review was collected as part of a promotion.] I haven’t known how to get a hold of you. Our refrigerator only worked for two weeks after it was fixed and it still doesn’t work or extremely disappointed and want it fixed.
Response from lg.comBy Tony211, LG Social, November 28, 2024
Hey Jaime! Thanks so much for reaching out and bringing this to our attention. We totally understand how important your refrigerator is to everyday life, and we're here to help get things back on track. Please feel free to DM us on social media @LGUSSupport, and we'll gladly assist you with the repair issue. We're committed to making sure everything’s working perfectly for you! 😊 ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Good, solid fridge
on January 1, 2025
Posted by: sara4732
[This review was collected as part of a promotion.] We have had this fridge for over five years, and it has been great. The only problem was an ongoing rattle that got progressively louder and more annoying. It took three times pulling the fridge out and adjusting lines in the back before it finally stayed quiet permanently. There have been no other issues.
I initially thought the door in a door was stupid and a waste of space, but we use it constantly.
It is annoying that they charge so much for replacement filters, but other than that, we are very happy.
I initially thought the door in a door was stupid and a waste of space, but we use it constantly.
It is annoying that they charge so much for replacement filters, but other than that, we are very happy.
Response from lg.comBy Josh, LG Digital Care Team, February 5, 2025
Hey there Sara! We're glad to hear that you've been enjoying your LG refrigerator, and we appreciate you letting us know about the noises it makes. This link (https://tinyurl.com/2dndtjg3) can provide some insight into the different noises that may come from your fridge and how to address them. If you ever need help with your fridge in the future, please don't hesitate to reach out to us on social media at @LGUSSupport, and we'll be here for you! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Breaks in less then 3 years!
on July 25, 2019
Posted by: mo82
from California
I bought this refrigerator less than 3 years ago, the compressor in the seal system broke. LG replaced the compressor.However due to the faulty compressor, a leak went into the ice maker, now they won't fix my ice maker because that has nothing to do with seal system according to them , however my ice maker was working completely fine unit the compressor went out, now I have to dish out another few hundred dollars if I want to have ice. I spent thousands of dollars on this refrigerator and in less than 3 years I am having to deal with issues. Call me crazy but when you spend that amount of money on a product you don't expect it to go out in such short of time. I will never buy another LG product and will also let everyone I know.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, July 25, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
LG Makes Horible Refrigerators
on July 11, 2019
Posted by: LeGarbage
from New Jersey
I HAD an LG Fridge and my mother had this specific model. Mine stopped cooling 3 times in the 5 years I had it. Known defect so they fixed it for free twice but did nothing for the lost food. My mother has had this fridge for LESS than 3 years and it has already broken twice. Again, apparently a KNOWN issue to the internet but not LG. She fought with them tooth and nail to get it repaired for free and they wouldn't budge. So now after less than 3 years she's trashing a very expensive fridge never to buy ANYTHING LG again. Good job LG, HORRIBLE customer service and satisfaction.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, July 11, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Great Frig!
on August 16, 2015
Posted by: msmerri
from Boulder City, NV
We are very happy with this refrigerator and enjoy the large capacity. The top doors are a little noisy in closing and one has to be a bit careful to close the door-in-door fully. The ice maker has a rather small capacity, but the ice storage bin in the freezer works well and definitely helps. The door-in-door feature is very useful and I think it must save energy quite a bit.
Pros: Quality, Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Multiple problems over 4.5 years
on July 15, 2019
Posted by: Libby123
from Windsor
Paid $3200 for this in 2014. Came home several times to water puddles on our hardwood floor. LG fixed the first problem but it was a battle. Next there was ice buildup and the motor sounded like a 747 taking off in our kitchen. Almost concurrently the ice maker stopped turning over and dumping the ice. Never again LG. Sticking with North American made products. Customer service was atrocious.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, July 16, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
3
Too many poor features
on August 23, 2014
Posted by: KAL in Florida
from Valrico, FL, USA
My old fridge (18 years old) died and I had to get a new one fast. I have had the fridge for 7 weeks now.
The stainless steel exterior cannot be cleaned. There are always streaks.
The freezer is always frosted up, esp the top two drawers.
the door shelves are silly. They are all short, although there is a lot of space above them. The butter dish is very short -- all you can put in it are 3 sticks of butter, it is too short to stand them on end.
The shelves have a great deal of wasted space with the huge lip all around them.
If the produce drawers were one wide drawer instead of three small ones, the space would be much better utilized. The middle drawer is only about 4 " wide at the bottom. Much space is wasted.
The stainless steel exterior cannot be cleaned. There are always streaks.
The freezer is always frosted up, esp the top two drawers.
the door shelves are silly. They are all short, although there is a lot of space above them. The butter dish is very short -- all you can put in it are 3 sticks of butter, it is too short to stand them on end.
The shelves have a great deal of wasted space with the huge lip all around them.
If the produce drawers were one wide drawer instead of three small ones, the space would be much better utilized. The middle drawer is only about 4 " wide at the bottom. Much space is wasted.
Pros: none
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Written by a customer while visiting lg.com
Customer Rating
4
Good fridge, so far, but ice dispenser does't work
on January 26, 2015
Posted by: Bob13
from VA.
So far, we like this refrigerator, but it does have a few drawbacks. On the bottom of the refrigerator portion, there are two drawers, for fruits & veggies, and the other for meats, or whatever you want. But you have to open both doors to open the right or left drawers, This does not seem like a good design.
Also, after only 2 and a half months, the ice dispenser in the door does not produce ice, not sure why. I will look at the directions material, and see if we can figure out why ice isn't being made.
Otherwise, we like the fridge very much.
Bob & Kathy Ray
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com