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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Funemnx
from Knoxville TN
Verified Purchase:Yes
I bought this refrigerator 2 1/2 years ago and just had to replace it due to a compressor/sealed system problem. Warranty covered parts but not labor and repair contractor stated labor would be close to price of new refrigerator and came with no guarantee that it would fix the problem. I wish I had done my research.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, March 30, 2018
Thanks so much for the excellent review. Such detailed information really helps our R&D team understand our customers and what it takes to make you happy. We greatly appreciate the feedback and we are sorry the refrigerator did not meet your expectations. ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Product review
on August 3, 2018
Posted by: NewLGcustomer27
from Orlando, FL
[This review was collected as part of a promotion.] When it works amazing product. Food remains fresh and good shelf design. However disappointed that the compressor failed in less than two years. While the part is covered, the labor cost to fix was close to $400. So question the long term reliability of the unit. Have had other high end branded units over the last 30years with no issue.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Refrigerator only lasted 3 years
on March 5, 2019
Posted by: famiLEE
from Las Vegas NV
warning: LG is a BAD product!!!!!
We purchased a brand new LG refrigerator, stove, microwave, and 3 years ago! Paid over $2k for the refrigerator and the it only lasted 3 years! We heard a noise and it just shut dead off! I paid for refrigerator over 2 grand and its life line is only 3 years!!! NEVER BUY THIS PRODUCT!!!!! I gave the warranty department a call to help me out but all I get is a run around!!!! I have a family at home and we've been eating out for the last 2 weeks because #LGelectronics can't back up the name of their product! Check out the pictures I sent them....I STILL HAVE THE ORIGINAL PLASTIC COVERS in the refrigerator! It's still brand new!!!! NEVER BUY ANYTHING FROM #LGelectronics their product is weak and will never last! Their warranty customer department will not help to fix your problem!!!
IF THIS BLOG CAN JUST #STOP 1 OR MORE FAMILY LOOKING FOR AN APPLIANCE NOT TO BUY #LGelectronics I will be a bit satisfied!
We purchased a brand new LG refrigerator, stove, microwave, and 3 years ago! Paid over $2k for the refrigerator and the it only lasted 3 years! We heard a noise and it just shut dead off! I paid for refrigerator over 2 grand and its life line is only 3 years!!! NEVER BUY THIS PRODUCT!!!!! I gave the warranty department a call to help me out but all I get is a run around!!!! I have a family at home and we've been eating out for the last 2 weeks because #LGelectronics can't back up the name of their product! Check out the pictures I sent them....I STILL HAVE THE ORIGINAL PLASTIC COVERS in the refrigerator! It's still brand new!!!! NEVER BUY ANYTHING FROM #LGelectronics their product is weak and will never last! Their warranty customer department will not help to fix your problem!!!
IF THIS BLOG CAN JUST #STOP 1 OR MORE FAMILY LOOKING FOR AN APPLIANCE NOT TO BUY #LGelectronics I will be a bit satisfied!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy CS, Social Media , March 6, 2019
Oh No! That's unfortunate to know such difficulties have happened while owning this refrigerator model. I understand the frustrations with the sudden malfunction. I appreciate the feedback. So that I can get a better understanding, please reach out via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport and you also can contact us at 1-800-243-0000 for additional help. Thanks! ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=5987364&agent=4588426
Written by a customer while visiting lg.com
Customer Rating
1
Great features, Broke 4yrs, HORRIBLE Warranty Srvc
on March 19, 2019
Posted by: Severely Disappointed
from FL
4-years old, it broke, called local refer tech who diagnosed Failed Compressor and recommended we contact LG Warranty Service. Customer Service experience was HORRIBLE. Numerous BAD referrals ... multiple LG Certified techs supposedly scheduled for this week by LG Warranty Dept, but in fact they would not have a tech available until weeks or months away, and in one case, the referred/scheduled repair service said that they are not accepting ANY more LG warranty work. Multiple conversations with Customer Srvc reps (even with several escalations) lead only to further frustration. We’re going shopping for a new NON-LG refrigerator TONIGHT!!!
# No more LG for me!!!
# No more LG for me!!!
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy EJ, Social Media, March 20, 2019
Hi, thank you for reaching out. I hate to hear you have had these issues with your refrigerator! This is definitely not what we expect from our products or our customer service. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
very noisy
on March 26, 2019
Posted by: vivixz
from Houston Texas
If there was an option 0, I would choose it!!
I had a very bad experience of LG refrigerator. Only 2 years and half my refrigerator 's compressor stopped working. After a new compressor changed by LG technician. I was told by LG technician that the new LG compressor is designed to run 24 hours to keep cooling ( my electronical bill is getting higher ) . The worst thing is, after the new compressor, my refrigerator gets very noisy, the noise index is always about 58 hz or higher all the time!! It means that I don't have a second peaceful in my house now. I talked to the customer service and the techenician was sent to fix the problem is not helping at all ! As long as the refrigerator is cooling. they don't care anything else. The technician told me no quiet refrigerator in the world. THAT IS NOT TRUE!!! Before they changed the compressor the refrigerator was quiet. And also I compared it my friends' refrigerators, their noise index are average between 35hz and 43hz. Mine is 58hz!! Now the noise is already affecting my life. I am so frastrated and hate the refrigerator. The quality of LG is not good at all!! Not worthy to buy it!!!!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy EJ, Social Media, March 27, 2019
Hi Jenn, thank you for reaching out. I hate to hear you have had this issue with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failed:
on April 24, 2019
Posted by: SubChe
from Fremont CA
Bought the refrigerator with high expectations as it looks good. Compressor failed and now they are asking $1300 to fix it. Previous one we had lasted 10 yrs with no issues.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, April 25, 2019
Sorry to see that you're having issues with your refrigerator and for the cost associated with the getting the repair completed for you! So that we can grab some information and see how we can help, please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Posted by: Packerpeter
from Lancaster, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Soon after purchase freezer had an ice build up that caused the unit to stop working. LG had to come to home to repair. Now, after 3 years, the unit has completely died. LG says they only have a 1 year warranty. LG says they plan to do something but it's been 3 weeks and food had to be thrown out.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 8, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Posted by: Armour75
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works intermittently and cannot keep up even with light demand.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, June 10, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com