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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
1
Don’t buy LG
on June 18, 2019
Posted by: AntiLG
from Virginia
We’ve had this fridge about 3 years and it stopped cooling this past March. Fine - appliances break. However, the biggest headache has been dealing with LG. They dragged us along sending technician after technician (I should have kept track, but did not - it was at least 4-5 separate technician appointments for which my husband and I had to alternate taking off work for) for over two months, even after the second tech declared it “unrepairable”. LG finally found a technician who cobbled together the parts and got it working again, on May 31. Now, on June 18, I arrived home after grocery shopping for frozen meals only to find that it has stopped cooling again (oh the irony!). After spending around an hour on the phone multiple times with LG and their chosen contractor, A&E, and informing them both that I am due to give birth this Friday, they are sending out another technician…next Wednesday. (Which I was informed of via a text from A&E - no phone call from LG!) I would laugh at the ridiculous situation if I weren’t crying and ready to scream.
So, long story short, don’t buy LG! And don’t read those reviews that were written just a few months or year after purchasing the product! It’s not just their products but the customer service that is totally lacking!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, June 18, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Broken for 5th time in 3 1/2 years
on September 3, 2019
Posted by: Stuck with an LG
from s.e. AZ
Talk about a lemon! Repairmen have replaced the mother board twice, soldered the compressor in place once and tried another time to repair the defroster component, saying "that should fix it." Today, it's gone out for the 5th! time in 3 1/2 years. A true lemon. No more LG'S. They look good but are designed by people who never use them!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, September 4, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Great until it broke
on September 7, 2019
Posted by: Lumberjack333
I would not recommend this model. Ours has been broken for over a month now and we’ve had three service calls done on it to try to fix the problem, but it keeps breaking down. Luckily it was covered under warranty but we have reached the end of our desire to try to get it fixed. The issue was the compressor, which was replaced and after that another part went and was repaired. It just stopped working again after the latest repair three days ago. Sorry to leave a bad review, LG, but we need to move on.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, September 9, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/
Written by a customer while visiting lg.com
Customer Rating
1
Junk. Died just over one year of use.
on September 12, 2019
Posted by: Oil_Baron
from Cheyenne, Wyoming
Fridge died after 16 or so months. Out of warranty. Never buying anything again that can't be backed up and serviced locally.
No, I would not recommend this to a friend.
Quality
1
Response from lg.comBy Chris, Customer Service, September 13, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/
Written by a customer while visiting lg.com
Posted by: jmoconnell8
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refridgerator 2/19. The refridgerator stopped working totally this month. Cooling stopped, ice stopped, water stopped. I spent hours dealing with LG on the phone and the ONLY repairman in the area was awful and reeked of smoke. I will NEVER buy another LG product.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, February 27, 2020
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Broke in less than 2 years
on June 6, 2020
Posted by: dbrat6
from San Diego CA
Beautiful refrigerator. Broke within 2 years. Linear Compressor went up. LG sent someone to fix multiple times however it still does not work. It has been 3 months of calling LG and nothing fixed.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy VCV, LGE Social Media, September 29, 2020
We are sorry that your unit cannot be repaired in a timelier manner. Understandably this is frustrating, and I am terribly sorry that the issue has not been resolved.This feedback will be shared with our product team.We apologize for any inconvenience. ^Venette
Written by a customer while visiting lg.com
Customer Rating
1
Failed refrigerator 2yrs old
on June 15, 2020
Posted by: Sheroq
from Ohio
Bought LG refrigerator 2yrs ago, stopped freezing and cooling told it's common with class action lawsuits
Pros: easy to use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 28, 2020
While this settlement is not to serve as acknowledge of any defect regarding our compressors, LG did settle the agreement in efforts to benefit our customers and ensure they have the highest level of confidence in our product quality and commitment to the customer experience.
If you are interested in learning more about the specific terms of this settlement, including your eligibility to receive settlement benefits or how to submit a claim firm, please visit the official settlement website:https://www.lgfridgesettlement.com
If you have any additional questions,you can also contact the Settlement Administrator via email (info@lgefridgesettlement.com), phone (855-918-4661), or standard mail (LG Fridge Settlement, c/o Administrator, 1650 Arch Street, St. 2210, Philadelphia, PA 19103
If you are interested in learning more about the specific terms of this settlement, including your eligibility to receive settlement benefits or how to submit a claim firm, please visit the official settlement website:https://www.lgfridgesettlement.com
If you have any additional questions,you can also contact the Settlement Administrator via email (info@lgefridgesettlement.com), phone (855-918-4661), or standard mail (LG Fridge Settlement, c/o Administrator, 1650 Arch Street, St. 2210, Philadelphia, PA 19103
Written by a customer while visiting lg.com
Customer Rating
1
Terrible lifespan
on June 30, 2020
Posted by: Dustin2021
from St. Clairsville, Ohio
[This review was collected as part of a promotion.] I have had this fridge for 2yrs and 3 months and it stopped cooling. My previous fridge lasted over 10yrs and when dealing with LG customer service it is a joke I have been without and fridge and freezer in my house for pushing 2wks and have not heard anything about a repair. So much for a so called warranty And good customer service. I will not be purchasing any more LG products
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 16, 2020
This is not the quality we would expect from our products. LG absolutely cares and we confidently stand behind our products. I am sorry to hear you have had a poor experience with customer service trying to get help to have the issues resolved. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com