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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
1
Not Good At all
on August 18, 2020
Posted by: nasanghani
from Georgia
[This review was collected as part of a promotion.] I bought this refrigerator in May of 2015. Had to replace a fan in just 2 years because some part of the freeze was too cold and some not cold enough. After six months same thing happened. I called LG at that point and the technician came out and fixed some software issue and told us that if we had not called it would keep happening. after two years later yesterday all the ice cream in my freezer is melting and milk in my freeze went bad. Tried resetting but did not work. Called LG and they are sending technician out tomorrow to look at it. I hope they do not charge me. Because 5 year old very expensive fridge should not have this many problems to begin with.
So far customer service is good and they have been taking care of the problem and fixing but it is too much hassle when fridge does not work. It disrupt your entire household in many ways and you have to stop doing everything else and start calling and googling what the issue is with your fridge.
So far customer service is good and they have been taking care of the problem and fixing but it is too much hassle when fridge does not work. It disrupt your entire household in many ways and you have to stop doing everything else and start calling and googling what the issue is with your fridge.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 19, 2020
This is not the quality we expect from our products. We are sorry to hear that your unit is not working as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Unhappy in Penn
from Pennsylvania
Verified Purchase:Yes
I’ve owned this refrigerator for 4 1/2 years and the compressor died. I lost everything in my fridge and most of my freezer. Thankfully the compressor is under warranty but I’ve been without it for weeks. First someone had to come out to make sure it was a warranty problem, then order the part, then come back for repair. That part I’m still waiting to have happen.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Rh10
from South Caroling
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my LG refrigerator 6 years ago. I am old school, I have had Refrigerators that cool and freeze for over 20 years with no maintenance problems. Why does a top of line Refrigerator like LG stop working at 6 years? Now, my next Refrigerator will not be an LG. My family love the LG Refrigerator up to now. But after this event having no refrigerator for three weeks losing food it make your life very inconvenient. However, your technician was very good he repair Refrigerator very fast and appear very knowledgeable he did very professional job. In the future if you can make your product last people will purchase them and have confident in them but for now I don't.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, December 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bg20
Verified Purchase:Yes
Compressor failed after 4 years. Technician said it was internal rust issue clogging filter that causea compressor failure. And they all fail. Advised us not to buy next time.
Quality
1
Features
5
Value
1
Response from lg.comBy Rita, Social/LG, July 26, 2023
Thank you for sharing your feedback with us in regards to your LG 30 cu. ft. Smart wi-fi Enabled Door-in-Door® Refrigerator. We understand your disappointment when it encountered a failure in the compressor after four years and are glad you were able to get assistance since it was still under a ten-year warranty. We want to assure you that we take customer satisfaction seriously and hope you will be a continuous part of the LG family. Also,your input is extremely valuable to us and will not go unnoticed. Please provide your review on our LG feedback page: https://www.lg.com/us/support/feedback. We will use it to improve our products and address any issues that may arise in the future. ~Rita
Written by a customer while visiting lg.com
Customer Rating
1
Complete lemon, 2 compressors and multi duct fail
on July 27, 2023
Posted by: Complete Lemon Stay Away
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased in 2016 after reading online reviews, complete compressor failure in 2018 and also 2019 outside of 1 year warranty. Did recoup few hundred dollars due to class action lawsuit. Now in 2023, complete failure of the multi duct unit which blows the cold air from the compressor to the fridge. LG did cover the part but still out couple of hundred for the repair appointment for labor etc. service repairman stated that the compressor for the LGs have seal failure issues and undersized for the unit thus multiple fails are common. I would not purchase another fridge/freezer after dropping few thousand dollars for a lemon.
Quality
1
Features
2
Value
1
Response from lg.comBy Conie Del Corro, LG Social Media, July 30, 2023
Hi, There. We appreciate the time you committed to providing us with your feedback regarding our product LFXS30766S. We are truly sorry to learn about the recurring issues you've experienced with your LG refrigerator, and we understand your disappointment. Your feedback is valuable to us, and we want to assure you that we take it seriously.
Our aim is to provide reliable appliances, and we deeply regret that you've had such a negative experience.
We truly appreciate your loyalty despite the challenges you've faced. We want to do everything we can to assist you with the current situation and regain your trust in our products.
Please don't hesitate to reach out to us directly on Facebook or Twitter at @LGUSSupport. We would be glad to help you.^Con
Our aim is to provide reliable appliances, and we deeply regret that you've had such a negative experience.
We truly appreciate your loyalty despite the challenges you've faced. We want to do everything we can to assist you with the current situation and regain your trust in our products.
Please don't hesitate to reach out to us directly on Facebook or Twitter at @LGUSSupport. We would be glad to help you.^Con
Written by a customer while visiting lg.com
Posted by: Bad engineer
from Wichita KS
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only 5 years old , normal used with bad compressor only 5 years old
Pros: Quality, Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy Ian, LG Social Media, August 8, 2023
Hello! We'd love to hear more about what's going on with your refrigerator's compressor! If you could please reach out with the link below, it'll be our pleasure to help. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Customer Rating
5
Love this fridge
on August 17, 2014
Posted by: jules21
from Atlanta, GA, USA
The door in door feature is excellent. What an awesome feature and the capacity is more than sufficient for my family. I love the lighting; you can see everything inside thanks to the led lights. As for the freezer, it too has more than enough room and the drawers make it easy to find your items. Thank you LG for making my days easier.
Pros: Style/Design, easy to use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
We love the many features of the LG
on August 23, 2014
Posted by: AJ
from Brunswick, Me.
We love the great features of the LG door in a door refrigerator. The ice and water in the door are so convenient .Love the choice of crushed or cubed ice. The three crisper drawers make it easy to store fruits and vegs. separately as well as bread in the center .The freezer is so spacious. The different shelves make it easy to organize the freezer. Overall, a great product.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com