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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
5
Great fridge
on November 28, 2020
Posted by: Inbal
from Tenafly NJ
[This review was collected as part of a promotion.] We’ve had it for 4 years now and love it! Tons of room, always smells clean, very convenient
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Needs repairs every few months
on November 28, 2020
Posted by: Lebb
from Green Bay, WI
Our ice maker stops working every few months. We’ve had this refrigerator for about 3 years and we’ve had the technician in many times! The ice maker malfunctions about every 6 months. The refrigerator stopped cooling and freezing completely last winter. It takes weeks to get parts. I would never buy another LG appliance again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 1, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Happy but have had a few issues
on December 6, 2020
Posted by: Christina13
from Royersford, PA
[This review was collected as part of a promotion.] I love this fridge, it has all the features I want but we have had a few issues in the last 5 years. Just before the 5 year mark, the compressor died and we lost a lot of food. Thankfully we do have a second fridge in the basement so we saved some things. LG customer service was good though, they had someone out to fix it quickly. For about 6 months prior we had also been having an issue with the ice melting and leaking all over. It would then refreeze around the ice bucket and in the bottom of the bucket as one large block making it very difficult to get out and dump. We thought the compressor must have been going for a while and that is what was causing it but even after the compressor was replaced it happened. Again, LG customer service was good and had some one out to look at it. He defrosted everything and said that this happens on this model when the ice is really full and the water will sometimes leak because there is no place for it to go. Seems weird that with all the intelligence built into the fridge now that it can’t tell when it needs to create more ice and when it doesn’t, but alas we turn off the ice maker some times now when it is full and have avoided the problem so far. We will see how it goes but anticipate that to be an ongoing issue we will have to deal with. Over all I am happy with the fridge and would buy it again.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Good for 4 years then fixed under warranty
on December 9, 2020
Posted by: Rar3Marley
[This review was collected as part of a promotion.] Everything was great for 4 years and then the compressor went out. Luckily this was under warranty still so got it fix at no charge. Other than that worked great and has been working great since the repair.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
on December 11, 2020
Posted by: Alan tsai
from Los angeles
[This review was collected as part of a promotion.] I bought a few years ago and it’s is really good stuff
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
cooling issues
on December 11, 2020
Posted by: queenbe
from orlando, fl
[This review was collected as part of a promotion.] I had multiple cooling issue with this LG fridge, other than that I like double door feature to access the milk without opening the fridge. It is also roomier inside.
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, December 11, 2020
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our product team. If needed, you can contact our Customer Support at 800.243.0000 for further assistance. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great refrigerator
on December 11, 2020
Posted by: Cloverhoney
from El Paso TX
[This review was collected as part of a promotion.] It has been 6 years since I purchased this refrigerator. It has been great because when the compressor was down, they upgraded the compressor for free. It works even better now and runs so quietly. It has lots of capacity, and wonderful organizational design, and much more, I am very satisfied with this refrigerator.
Pros: Style/Design, ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Compressor already went out!!!
on December 11, 2020
Posted by: 2021Soon
[This review was collected as part of a promotion.] Stopped cooling in fridge & freezer!
Would not purchase again!
Lost $500 worth of food & beverage as repairs were not available in a timely manner.
Would not purchase again!
Lost $500 worth of food & beverage as repairs were not available in a timely manner.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2021
I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com