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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: saimash00
from Minnesota, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this as part of a Kitchen Suite Package and am more than happy with the features, but most importantly I'm SUPER IMPRESSED by LG's Customer Service.... THANK YOU LG (Life is definitely GOOD) :-)
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: siver
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] Terrible Product! we have been out of a refrigerator since July 2020 (6 months). The service has replaced the compressor three (3) times. Every part in both the freezer and refrigerator has been replaced.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 26, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from Vista, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have have this product for 4 years and already had to replace compressor, and several other parts. It took 3 visits and over a 3 weeks with out the refrigerator. Also the black stainless finish it peeling off doors. Makes it look lie a cheap product!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MrsRECKLESS
from Casper, WY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this and had no problems for a few years. Now we have been without a fridge since August. It has been fixed once and then broke a week later. Still not fixed and no resolution so far.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 26, 2021
I am sorry for the issues you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Diane555
from South Windsor, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had our refrigerator for 4 years I bought it because of the black stainless finish, the door-in-door feature, lots of food storage space, LED lighting and other great features. The big problem??? The compressor blew after two years. We lost hundreds of dollars of food. Luckily we had bought the extended warranty. We had it repaired, but now in year 4, the door flap wont close correctly anymore, and cold air escapes causing the inner temp to rise quickly. The repairman said we really can’t fix it (blamed it on the leveling of the fridge - even though it has never been moved since we had it installed!) Every time we close our fridge now we have to manually close the inner door flap - which is a real pain!!!
Overall - the this refrigerator looks beautiful and has many nice features, but I wouldn’t buy one again because of the many repair issues we’ve gone through. In fact, I was recently sent a notice to join a class action law suit because so many people are having problems with it. So obviously it is a faulty product.
Overall - the this refrigerator looks beautiful and has many nice features, but I wouldn’t buy one again because of the many repair issues we’ve gone through. In fact, I was recently sent a notice to join a class action law suit because so many people are having problems with it. So obviously it is a faulty product.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 27, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Wayne RA
from Stephens City, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator as part of a complete appliance package. We really liked the interior layout of the unit, the space saving ice maker unit, and number of drawers in the freezer. We initially liked the black stainless steel finish, but later found that this is a plastic finish that easily chips and scratches along edges. The compressor has a 10 year warranty and it quit before the unit was three years old and it was difficult getting it replaced under the warranty based on where we lived.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 27, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Wifeisnothappy
from San Antonio, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] This unit has more features than any refrigerator I've ever owned. I love the space and layout but was extremely disappointed that the compressor went out in less than three years. LG was very good about repairing it under warranty however, I have little confidence that it will last because of a class action suit mentioning multiple repairs. Particularly sad as this was an expensive purchase and I've had much cheaper refrigerators that lasted over 15 years without any performance issues whatsoever. Also, because of the large size of this unit more food was lost to spoilage.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Written by a customer while visiting lg.com
Posted by: Sockeye
from CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Refrigerator is nice and big and looks good but we have issues with the ice maker and we had to have the compressor replaced the other day which LG paid for and they were very good getting that done
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 2, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com