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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
3
Like the look but the doors are badly designed
on September 26, 2017
Posted by: Sushimeister
from Denver, CO, United States
[This review was collected as part of a promotion.] We bought this model because of the "4 doors" feature, and while the look is good and the fridge is working well so far in that it runs, keeps things at the right set point temp and the ice maker has not stopped working yet (these are all good things) we really hate one thing - the right side door, when you open both doors together the inner clear plastic cover "unlocks" all by it self and swings wildly around, usually hitting you in the face if you are not careful. So you have to snap it shut, like all the time, every time, this is a design flaw in my opinion the LG engineers should have seen this flaw. because of this flaw - and it is not a broken door, nothing is 'broken", it just pops open all by itself whenever you open the door, I have to give this unit low marks - it is disappointing.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
Mediocre cooling
on October 5, 2017
Posted by: georgethegreat
from Los Angeles, CA, United States
[This review was collected as part of a promotion.] Whenever the temperature in the house gets over 85 degrees F, the icemaker stops working, the refrigerator goes to about 50 degrees F, the freezer warms up-making ice cream soft and mushy.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy RobLG, Customer Service, October 12, 2017
While this does fall withing the ambient temperature range in the owner's manual, we'll need to ensure that the unit has adequate clearance for venting, as well. It will need at least 2" at the back and top for proper circulation. We also recommend at lease 1/4" on either side. If you still have questions regarding this, our support is available on Twitter via @LGUSSupport, or at www.facebook.com/LGUSA
Written by a customer while visiting lg.com
Posted by: LHavens
from San Diego
Verified Purchase:Yes
Haven't even had this a year and the compressor goes out. Read the reviews. Seems to be a common problem with this fridge, but until I can find my receipt they won't fix it, even though there's supposedly a 10 year warranty on the compressor. Beautiful piece of junk!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy AB, Social Media , January 21, 2019
Thank you for bringing this to our attention so it can be dealt with immediately. I can understand how frustrating it would be to encounter the unexpected malfunction of the refrigerator you invested in about a year ago and I would be more than happy to assist. If you would, please copy and paste the link below into your web browser so I can gather the necessary information from you. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
Bad Refrigerator
on March 30, 2019
Posted by: thinh
from Schenectady, NY
I bought this refrigerator in May 2015. Now, it's broke.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, April 1, 2019
We definitely understand that it can be frustrating to purchase a refrigerator and experience issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
2 Years, 8 Months, and 3 Days
on April 4, 2019
Posted by: badandy13
from Rockwall, TX
We purchased this refrigerator from Lowe's on the day we moved into our new house. We were not expecting to buy a fridge that day, but we needed one and still had the moving truck available. Pretty large, so getting it through the door was tricky. Water line attached--removed plastic coverings--plugged in the machine. This was 30 July, 2016.
Fast forward to 2 April, 2019 and the fridge and freezer are not cooling. Three days later, it is sitting empty, unplugged, and unusable. Being fairly handy with basic appliance repair, I check the condensor coils, evap coils, and all fans. Check the evap fans inside the freezer with a multimeter to ensure proper voltage and check the impedance through the fans to make sure the motors aren't inop. All checks out good. Notice the evap coils in the freezer aren't getting cold and the compressor is really really hot to the touch. Now I'm staring down the barrel of a sealed system failure and have to decide between a massive repair bill or just buying an entirely new unit. This is unacceptable at 2.5 years. Digging through various retailer forums, it seems this is not an isolated case of a single faulty unit. Not sure what recourse I have now, but no icebox for food storage means spending increase on trying to feed my family of four by eating out every day...
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, April 5, 2019
Sorry to see that your refrigerator isn't cooling after 2 years! We definitely want to get it up and running for you again. So that we can grab some information and see how we can help, please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Posted by: Waiting for repair
from Alburquerque
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worked great till the compressor failed after 1 1/2 years. Disappointed
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, May 6, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a couple of years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Posted by: 3K 4 2Yrs
from central Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] our LG is a very nice looking and roomy refrigerator. lots of people that come into our home comment on how nice the refrigerator is and how big it is. that being said after owning it only 2 years the compressor went bad. LG immediately sent someone out to repair it so their customer service is great. but apparently this is a common problem as the technician told us that they have been having lots of problems with LG refrigerator compressors and that it will be 2 weeks before they can get their hands on one because of the backorder.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Jetpilotlr354560
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had the refrigerator for 3yr and it is not cooling. I purchased the extend 2 warranty from Home Depot which realistically only extended it one years past the manufacturers one year warranty so I am out of luck and out of pocket for the repairs. I would recommend getting a 5-year warranty at minimum this refrigerator seems to be temperamental
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, September 11, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com