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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: BRADUCOOL
from Covina CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Well we purchased this when we bought our first home, liking the LG brand. The refrigerator is a great looking product and has a lot of good space and features. It has been problem free until recently. LG had sent someone out to repair it, looks like it needed a compressor. I was really pleased, they got it up and running in no time,but I was more pleased that it didn't cost me anything out of pocket, nice huh. So all n all it's been a great refrigerator and happy to say that I would recomend the LG product line to anyone. I would say two thumbs up.
Thanks
Rad
Rad
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: PatZP
from WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG fixed a known issue with the compressor without a charge.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Benny nassiri
from Los angels
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased months ago so happy with it . I’ve no photos
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MattC1980
Verified Purchase:Yes
[This review was collected as part of a promotion.] The fridge itself is nice, the door in door feature is convenient. Unfortunately it stopped cooling after only 2-3 years of ownership. Similar models manufactured just before ours were the subject of a class action lawsuit for similar failures. Luckily for us, LG honored the warranty and replaced the compressor at their cost.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Written by a customer while visiting lg.com
Posted by: Would not repurchase
from Cherry Hill, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to have compressor replaced. Color is black stainless steel and color is peeling off on curved sections. Told could buy paint and retouch. Thinking that would look awful.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 29, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Macy1
from Plainfield il
Verified Purchase:Yes
[This review was collected as part of a promotion.] My refrigerator worked fine for four years, then the 5th year the condenser, drier, evaporator, and compressor needed to be replaced. 3 months later the refrigerator needed to be repaired again with a new motherboard. Not happy!
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
okay
on January 31, 2021
Posted by: Carolyn1
from Texas
Bought several LG appliances 3 years ago. so far this has had the least amount of problems.
one night the water dispenser came on and flooded the kitchen-and no one was in the kitchen-it's not like it got stuck after someone used it. Had a mind of it's own
one night the water dispenser came on and flooded the kitchen-and no one was in the kitchen-it's not like it got stuck after someone used it. Had a mind of it's own
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 8, 2021
We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: EleA
from Merritt Island, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The unit is 3 years old. The compressor broke and needed to be repaired. The seals needed to be replaced. The ice and water taste bad, even with a brand new filter. The doors started to peel and needed to be replaced. The only upside is the manufacturer’s warranty paid for the compressor, seals and door replacement.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 8, 2021
I am sorry for the issues you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com