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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: LG4YearUser
from Seattle, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have absolutely loved our LG refridgerator for the last 4 years! The black stainless steel finish compliments our remodeled kitchen colors. The french door design of the fridge makes getting food out a breeze and the lower drawer for a freezer is easy to access. We bought the fridge 4 years ago, and the compressor just gave out and had to be replaced. We are really disappointed in the quality of this LG product, especially since we lost close to $300 worth of food. The warranty repair work was done quickly and the fridge is back up and running, but we are fearful of another failure in a few years, as the replacement compressor is the same model that failed. We may not buy another LG kitchen product, as our experience has not been good and the reviews of the refrigerators online seems to indicate that they are not quality built and do not last. I have had products from other manufacturers last 10-15-20 years with no problems. Too bad your great design does not have the quality behind it.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, March 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Vol22
from Knoxville TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] We absolutely love our French door refrigerator with the door in door. It's convenient.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Juliet1213
from Millersville, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Four years in and the one problem I've had LG fixed immediately. I love the space, the flexibility, and the door in door is a game changer for helping my husband find stuff!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Vic52
from Palm Coast Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Last year had to replace freezer gasket and just had to replace compressor with a 5 week delay to get fixed.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: EllenS
from Jefferson, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] At one year, had to replace a fan.. two year, ice machine and fan went again. Nice looking inside but I will never buy another LG product.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mwhatman68
from Columbus Oh
Verified Purchase:Yes
Unreliable cooling system. Refrigerator cooling broke down after 2 1/2 years, then again at 3.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Melissa Dawn
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator in June 2018. The compressor went out in March 2021. Luckily it's still under warranty. We are waiting in the part. Other than this, I love this refrigerator. It's a great size (30 cu. ft.), stylish, easy to use and plenty of storage space.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, March 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: punjab46
from Melvin Atlanta
Verified Purchase:Yes
[This review was collected as part of a promotion.] l bought this refrigerator over 2 years ago. We like it but have had it servi cedar 3 times. Had problems with no. Cooling and freezing.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com