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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Shelley2244
from Lebanon TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] We moved into a house with this 2017 refrigerator. Love all the features but the entire inside components have all been replaced. Since when did appliances not last? LG did cover all the repairs.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 26, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: gshuler
from Sandy, Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love our new fridge. The shelves are sturdy and ice makers all work perfectly. Just the right snout of space for our fo
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality, camera
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Crose0818
from Bedford PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great fridge little disappointed in how long the compressor lasted
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: LGDisappintment
from New Jersey
Verified Purchase:Yes
Our refrigerator has failed due to a dual compressor failure a known issue. No product alerts were sent out to me for a fix that needed to be done. Very dissatisfied with how this was handled.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 26, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate that you had this experience, and I see that you are working with customer service to resolve this issue. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: DR Thomas
from Union County , Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good and spacious unit, but the compressor went out when it was 4 years old. LG did warranty the parts and labor but it's disappointing that nothing last anymore.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Dumpster
from Duluth GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] It looks great, just don't put any food or drinks in it... I have lost more money with wasted food and repairs then the unit cost to start with. It won't cool or freeze.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: KAErdahl
from Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] Where to begin. We are very glad we purchased a 3 year extended warranty. Just after the LG warranty ran out so did the frig. It is finally working again after a tech madeb7 different visits to fix multiple problems. First it didn't cool or make ice. So he ordered all new parts for the compressor coils etc. Then after that he left and we had to call again for service because the water and ice didn't work. So he had to come out again to diagnose nand order parts. He returned changed out the parts and the water and ice still didn't work. So he ordered more parts and returned again. This process has taken nearly 2 months and multiple hours we had to rearrange our work schedule. To say we are disappointed is a huge understatement.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Features, quality, warranty - all top of the line
on April 30, 2021
Posted by: The Brigadier General
from Guntersville,
Verified Purchase:Yes
[This review was collected as part of a promotion.] Top of the line products. Very competitive prices.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Written by a customer while visiting lg.com