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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: S mendoza
from Forestdale , MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased in 2016 , stopped keeping food cold 2 years later replaced compressor now about 2 years later same thing we have 8 children and been without a fridge for 2 weeks waiting on repair lost all our food .
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ret98
from Bloomfield, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator over two years ago. The compressor motor went out out it recently. Water is leaking around the ice maker. My refrigerator that it replaced, I had for 17 years with no problems. I would not recommend it to anyone.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MishM0215
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator cooled great and worked well until a little after 3 years. Also, the Wifi capability worked only for a little while but stopped before 1 year was up. The manufacturer's warranty thankfully covered the repair of the fridge when it stopped cooling. Customer service was great and worked everything out with my husband. Customer service is the reason there are 4 stars instead of 2 or 3. I do hope this repair helps the fridge to work at least 7 more years.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Mitchzxy
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fridge stopped cooling after 5 years... too much to fix so we bought a different brand
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Love - hate relationship with this refrigerator
on June 5, 2021
Posted by: Chris 1950
from Cape May NJ
[This review was collected as part of a promotion.] Negatives: Hate the stainless steel....very hard to keep shiny and clean and the inside door DOES NOT STAY CLOSED!! I have had to tape it shut! Practically impossible to find someone to service in my area...I live in Southern New Jersey so not some far our place!
Positive: I LOVE the door in door feature and the overall refrigerator keeps my food cold and frozen...the freezer drawer took a little getting used to but very spacious and the 2 drawers there is GREAT!
Positive: I LOVE the door in door feature and the overall refrigerator keeps my food cold and frozen...the freezer drawer took a little getting used to but very spacious and the 2 drawers there is GREAT!
Pros: Performance
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: KentLGreview
from Houston TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have enjoyed this Refigerator for 3 1/2 years now. I would have given 5 stars if the compressor did not go out this month. I am still giving 4 stars since we bought the extended service contract so the repair did not cost us anything and the lost food was covered with the extended warranty. We like the sliding glass to allow for taller items when needed. We also like the alerts given to replace our filters to help ensure clean water and ice.
Pros: Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rig D
from Columbus, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this refrigerator in 2016 and have been really happy with it. I really like the adjustable split shelves that provide a lot more configurability. The French door configuration keeps cold air in the freezer when opened. Ice maker side is just enough. Overall excellent buy.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Ficksnnp
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator to replace an older LG model that had multiple problems that could not be repaired. This one has all of the features I loved in my old refrigerator, and added craft ice cubes. The door-in-door feature is wonderful with kids in the house, as well as the true fingerprint resistant finish. The re-styled drawers in both refrigerator and freezer sections add increased space. It is very quiet. Internet access with warnings routed to a phone app add comfort that I’ll always know if there are any problems.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com