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Customer Reviews Collected from Samsung US |
Samsung - 23 Cu. Ft. Counter Depth 3-Door Refrigerator with Food ShowCase - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 55 reviews
5 Stars
23
4 Stars
13
3 Stars
2
2 Stars
7
1 Star
10
69%of customers recommend this product.
(
36 out of
52)
Customer Reviews for Samsung - 23 Cu. Ft. Counter Depth 3-Door Refrigerator with Food ShowCase - Stainless Steel
Customer Rating
1
Nice refrigerator, major flaw
on October 26, 2020
Posted by: LMPDX
we were happy with this refrigerator's performance and features until about a year ago when the motor started making a loud noise. turned out it was ice that had built up behind the inner back panel, unbeknown to us. ice also builds up in the icemaker, preventing cubes from dispensing. of course, our warranty had expired when that happened. i see in online samsung forums that i'm not the only one with this problem. the repairman just left after the fourth visit in a year, installing a new samsung "kit" that's supposed to fix it. frankly, i'm not hopeful.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, October 27, 2020
I can see where you are coming from. You have valid concerns and we hope we were able to address this. If the problem returns, please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142497939
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142497939
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Refrigerator!
on June 9, 2017
Posted by: Anonymous
My wife says this fridge must have been designed by a woman! She loves every feature and it's quiet operation. Our previous fridge (only 1 year old) moaned and groaned from the day we got it. Even though this is a 'smaller ' counter depth fridge, there is more usable interior space than in the old 26 cu. ft. fridge.
Pros: Bright display, interior lighting, shelf design
Cons: none!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Ref.
on March 31, 2016
Posted by: dvbrooks
from Corner Al.
Very pleased with performance so far. A little less storage but expected that from a counter depth. Lowered the value rating just a little because I don't think you should have to pay so much extra just to get a counter depth.
Pros: Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Stop the drip, adjust the ice maker and it will be fine.
on April 15, 2015
Posted by: Lildisappoint
The dispenser drips water before, during and after use. It gives a combination of crushed and cubed ice when cubed ice is selected and it is slow.
Pros: attractive
Cons: poor quality dispenser
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi Lildisappoint.
Thank you for reaching out regarding your 23 cu. ft. Food Showcase Counter Depth 3-Door Refrigerator dispenser drip and a combination of crushed and cubed ice when cubed ice is selected. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Samsung refrigerator ice dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408853
^Camille
Thank you for reaching out regarding your 23 cu. ft. Food Showcase Counter Depth 3-Door Refrigerator dispenser drip and a combination of crushed and cubed ice when cubed ice is selected. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Samsung refrigerator ice dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408853
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Refrigerators are Top Notch
on November 24, 2015
Posted by: mjvincent
from Waxahachie, TX, USA
Expertise:Expert
The performance of a Samsung refrigerator is top notch. We are very pleased with our purchase for our new home and look forward to many years of service from our Samsung refrigerator.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very stylish and well produced
on December 22, 2015
Posted by: Plh95
from New Orleans, LA
Expertise:Beginner
Bought this for my freshly remodelled house, fits in perfectly and love the stainless steal finish.
A perfectly made product, highly recommend.
A perfectly made product, highly recommend.
Pros: Durable, looks great, worth the money for what you receive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the look & features
on February 6, 2016
Posted by: Tuscanyguy
WE just had this installed and so far we LOVE the product, it is EVERYTHING we could have asked for !
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A good choice if you are looking for counter depth french door
on June 19, 2016
Posted by: Raghav4192
from Austin, TX, USA
We were kinda specific about the measurements of the refrigerator that was a french door one and also had some cool features as of this year.. this model came within our budget and was a counter depth one, has good amount of storage space, veggie and fruit trays separate to configure different humidity settings. The freezer section has two compartments which allows you to separate the frequently accessed vs occassional items. The door-in-door feature is the coolest. I do not have to open the full door and lose the chillness but can just open the door minimally to grab and go what i need.. the refrigerator is silent in functioning and the sides alone allow you to stick all the fav magnets you want .. the Esmart option allows you to connect from smartphone and chose some power features.. wish i was able to set the temperatures from the smartphone app .. in all am happy that this one has most of the features that we were looking for.. definitely recommend if you are looking for a decent french door config ..
Pros: door-in-door, silent, deli and fruits storage, freezer compartments
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US