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Customer Reviews Collected from Samsung US |
Samsung - 23 Cu. Ft. Counter Depth 3-Door Refrigerator with Food ShowCase - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 55 reviews
5 Stars
23
4 Stars
13
3 Stars
2
2 Stars
7
1 Star
10
69%of customers recommend this product.
(
36 out of
52)
Customer Reviews for Samsung - 23 Cu. Ft. Counter Depth 3-Door Refrigerator with Food ShowCase - Stainless Steel
Customer Rating
2
Design issue after Oct 2016 Update
on December 7, 2017
Posted by: HunkDuJour
from Seattle, WA, USA
Expertise:Expert
Samsung updates the design of their products but does not increment the model number, so it is impossible to know whether this issue will apply to you or not... sorry!
A redesign between the July 2016 production run and October 2016 production run means that the upper tracked freezer drawer has been redesigned. In place of the tracked inner drawer, a new drawer is now shipping with these refrigerators that does not operate as well.
The removal of the tracked drawer means that the freezer drawer now has a much louder operation, as the upper drawer has to both close an air gap and clunk up as it is pushed back. The previous design (with tracks) ensured super-smooth operation so the design change was not optimal.
We own both the July 2016 version of RF23HTEDBSR/AA as well as the October 2016 version of the RF23HTEDBSR/AA and the difference in build quality was immediately apparent. Thusly, read reviews here with a grain of salt as the unit has likely seen design changes since the initial reviews were written.
Support is not a help, as they point to the new design as an improvement and that it works as intended. I'm having to work on my own to try and track down a replacement drawer.
Pros: Realistic color
Cons: Did not meet expectations, undocumented design changes, impossible to tell which model sub-version you own, replacement parts difficult to locate
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
ice freezer and fan in twin cooling unit freeze up.
on June 13, 2018
Posted by: AnotherDisappointment
from The Villages, FL
Expertise:Intermediate
ice forms near the fan on the twin cooling unit causing not enough air going to the ice making unit. When that happens ice that is made begins to melt causing water to come out when you call for ice, then ice will come out.
The fan in the twin cooling unit also makes a lot of noise because the fan blades are hitting ice that has formed in the unit. I have to unload the refrigerator, luckily I have another refrigerator in the garage and shut the Samsung off to let the ice melt, clean up the mess and turn it back on and move everything back in. Samsung is aware of this defect and I find I am not the only one with this problem. But, Samsung has chosen to ignore it as they have other issues that I've had with their appliances.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 23, 2022
Hello,
Thank you for reaching out. We appreciate you informing us that the ice forms near the fan on the twin cooling unit of your Samsung refrigerator, causing not enough air to go to the ice maker, then the ice begins to melt. The fan also makes a lot of noise. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the guide to check to understand the noises your Samsung refrigerator makes and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below contains information on what to do when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144629996
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that the ice forms near the fan on the twin cooling unit of your Samsung refrigerator, causing not enough air to go to the ice maker, then the ice begins to melt. The fan also makes a lot of noise. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the guide to check to understand the noises your Samsung refrigerator makes and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below contains information on what to do when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144629996
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Awful ice maker
on August 16, 2018
Posted by: NPower
from Bartlett, IL
Expertise:Intermediate
The fridge itself is OK. Doesn't hold much but I suppose that is expected with a counter depth model. The ice maker on the other hand is terrible. We had one of Samsung's authorized repair companies out 4 times to try to fix it, the last time was even with a Tech Rep from Samsung, and they still cannot resolve the issues. It works for a while and then a month or so later reverts to making slushy ice along with constant dripping from the dispenser area. Every time, the same problem. Now Samsung tells us they will no longer cover the repair since the fridge is out of warranty. Well you never fixed the problem to begin with, had it been fixed properly when it was still under warranty none of this would be necessary. I imagine the problem could have to do with the fact that the actual ice maker unit is in the refrigerator section, not the freezer section. So some of that warmer air might seep in and melt the ice. I don't know, all I know is we have 4 Samsung TV's, and this Samsung refrigerator will be the last Samsung product we purchase. Their Customer Service (outsourced) is very poor as well.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
2
Response from Samsung USBy ^Rafael, Samsung Care, August 22, 2018
Hello there! I'm sorry to see that you have experienced this and I'd love to help you with that. For best performance, your unit should have the right temperature which is 0 ºF for the freezer and 37 ºF for the refrigerator. Verify if the water pressure is not low (water should dispense at a minimum of 6 ounces in under 10 seconds). Also, you can improve the ice maker production by following the steps on this link: https://bit.ly/2o2uUKp. If you need further assistance, get in contact with us through our social media channels:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
4
all around good
on November 2, 2018
Posted by: rubyford
from Vancouver wa
[This review was collected as part of a promotion.] I have had this a year and have no problems with it
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Freezing up and makes noises, and a lawsuit is pen
on March 11, 2019
Posted by: Tdoggg
from Campbell, NY
Expertise:Intermediate
I bought this refrigerator and I loved it until it started making a fan noise when doors were closed. Then it started to leak water. Not good, I wish I had the research available when We purchased this refrigerator.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Two and a half year experience
on April 5, 2019
Posted by: Bruceski
from Kihei, HI
Expertise:Intermediate
I have never before written a long-term review. My initial review would have been average based on two factors: 1) the ice maker (as noted by many other reviews) is a very poor design. The cubed ice oft times comes out as crushed; the amount of ice it makes is small volume; it drips from the opening latch onto the tray; 2) sweating with mold build up on the seals (even after turning off the energy saver feature). This review adds a new experience. The refrigerator compressor now makes a whirring, rattling sound. Although it still refrigerates the noise is quite disturbing and I suspect at some point in the not so near future it will need to be repaired. When that time comes, unless Samsung does the right thing and fixes it gratis, I will purchase another manufacturer's refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, April 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung refrigerator 23cu. ft
on September 10, 2019
Posted by: AJBIII
from Houston
[This review was collected as part of a promotion.] handles not tight, protective plastic hard to remove. ice maker loud. i want to switch to a different model. they won't do it.
Features
2
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, September 18, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Longevity
on October 28, 2019
Posted by: brandon
had for 4 years and quit cooling. lower drawer freezes. appliance guy said try new control panel, if it doesn't work then time for new fridge. didn't work and now we need to buy a new one.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, October 29, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US