 |
Customer Reviews Collected from Samsung US |
Samsung - 23 Cu. Ft. Counter Depth 3-Door Refrigerator with Food ShowCase - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 55 reviews
5 Stars
23
4 Stars
13
3 Stars
2
2 Stars
7
1 Star
10
69%of customers recommend this product.
(
36 out of
52)
Customer Reviews for Samsung - 23 Cu. Ft. Counter Depth 3-Door Refrigerator with Food ShowCase - Stainless Steel
Customer Rating
2
Horrible Ice Maker
on November 2, 2019
Posted by: deanna_sb
[This review was collected as part of a promotion.] the ice maker freezes over constantly. no "trouble shooting" works. if you don't thaw it once a week, it will not be possible to open. i have to keep ice cube trays, and that's a huge disappointment.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, November 5, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140676737.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 25332
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 25332
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but headaches
on October 21, 2020
Posted by: LDMM
from PA
this is only the 2nd bad review i have ever written. we bought this fridge 4 years ago, and the ice maker has never worked for more than a few weeks without the ice-cube apparatus turning into a giant ice cube that needs chiseled out. probably since its in the fridge which gets opened all the time. you cant remove the maker to fix it, you have to just work in that tight little space. we buy ice at this point. now for the past 2 months, the fridge wont hold temperature. the display is constantly blinking, our food freezes sometimes, and now the ice maker is too far gone to even chisel out. sometimes the motor gets so loud we can hear it in the living room. we clean the coils behind it, etc. so we know its not us. just a crappy, expensive fridge that now we have to replace.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 22, 2020
I know you want the very best performance from your unit, and I want to help you get it. This link below will take you to a service repair in your area. This way you can get the help you deserve. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Various failing components
on May 27, 2022
Posted by: Thomas
from NYC
First review was too negative apparently, editing it to be more objective: 2016 fridge that had the icemaker fail within the first 3 and within 6 years the fridge cant hold temps anymore. Minimal amount of technicians in the area will even attempt to service the appliance and those guys charge 2x more than anyone else. I’ve had a very bad experience with this appliance and brand and wont be buying any more from them in the future, the company won’t stand behind their product which is a giant red flag to me.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 31, 2022
Hello Thomas,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator failed within the first three months, and the fridge does not hold temperature anymore within six years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The link below contains information about maintaining the ice maker in your refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551918
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator failed within the first three months, and the fridge does not hold temperature anymore within six years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The link below contains information about maintaining the ice maker in your refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551918
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
This is a defective fridge that cannot be fixed!!!
on June 27, 2022
Posted by: Dennis
from Madison, CT
we bought ours a few years back and i really wish i had read all these reviews about the ice maker. it really is a pain. i have an ice jam in there typically after about a week and i have to squirt hot water in there to melt all the ice. even turning the ice maker off won't fix it, it still jams up. i love everything else about the fridge, but after dealing with this for a few years i can't take it anymore and we're scrapping it and buying a new fridge. i don't want to bother trying to have it repaired because all the reviews say people have spent tons of money and it never gets fixed. it is a bad design. my only hope is to get some cash from the class action suit eventually.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi Dennis,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water comes out when I try to dispense ice:
https://www.samsung.com/us/support/troubleshooting/TSG01109814/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144647117
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water comes out when I try to dispense ice:
https://www.samsung.com/us/support/troubleshooting/TSG01109814/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144647117
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker will freeze over and not work.
on January 22, 2023
Posted by: Jake hate this fridge
from Boston
The ice maker always breaks given it’s located within the refrigeration unit… it basically can’t handle it own poor engineering. Good luck getting Samsung to take ownership of it either…
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 23, 2023
We aim to serve our customers with good quality appliances, Jake. Maintaining your ice maker is the key to its best performance.
A few factors can cause an ice maker not to work. Troubleshooting may be needed, or sometimes service may be required. Please check the links below for helpful tips.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
For a visual walkthrough, you can watch this video. Ice maker is not working properly | Samsung US:
https://www.youtube.com/watch?v=rArwTN_yhCc
You can also test or reset your ice maker by locating and pressing the test button to confirm it's working:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
A few factors can cause an ice maker not to work. Troubleshooting may be needed, or sometimes service may be required. Please check the links below for helpful tips.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
For a visual walkthrough, you can watch this video. Ice maker is not working properly | Samsung US:
https://www.youtube.com/watch?v=rArwTN_yhCc
You can also test or reset your ice maker by locating and pressing the test button to confirm it's working:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Decent; not worth the $$$ (ice maker is horrible)
on January 1, 2024
Posted by: Miles
from Western Massachusetts
It's a nice refrigerator but my wife can only complain. Up until now, the major issues have been with the ice maker in the refrigerator that we replaced twice and now no longer use (we eventually bought a counter top icemaker). Everybody still uses the water from the door, but no icemaking. The area under the meat/cheese drawer is often coated with ice, and the iceaker still occasionally leaks. As of yesterday, the refrigerator won't come stay cold.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 4, 2024
Getting the best out of your appliances is important, Miles. Let's get the information you need to ensure the ice maker and refrigerator provide you with the best results.
The links below will help you identify why the ice maker and refrigerator are not working and how to address them quickly and easily. Please select the scenario that best fits your situation and check the hyperlinks or videos to learn more.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146698624) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
The links below will help you identify why the ice maker and refrigerator are not working and how to address them quickly and easily. Please select the scenario that best fits your situation and check the hyperlinks or videos to learn more.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146698624) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good product
on February 16, 2024
Posted by: GWalks
Most expensive and absolute worst refrigerator we have ever owned. Refrigerator part experienced water regularly collecting under the pantry tray. I was able to fix that after watching a you tube video. Then the ice maker has never worked properly. Constantly icing up and stops making ice. We’ve give up on the ice maker. Thank god we have an older Frigidaire that has never given us a problem. Have serious doubts about ever buying a Samsung refrigerator again. Wish Samsung had a fix for the icemaker.
Response from Samsung USBy SEA Care, February 19, 2024
We understand the importance of a working ice maker in your home, GWalks. Let's get this taken care of.
Please refer to the resources below to get solutions for your concerns with your ice maker. Please click the link and hyperlinks and watch the instructional video for tips.
The ice bucket is stuck or has a block of ice :
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
The Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146867687, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to the resources below to get solutions for your concerns with your ice maker. Please click the link and hyperlinks and watch the instructional video for tips.
The ice bucket is stuck or has a block of ice :
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
The Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146867687, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US