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Customer Reviews Collected from lg.com |
LG - 24.4 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 135 reviews
5 Stars
80
4 Stars
12
3 Stars
14
2 Stars
7
1 Star
22
78%of customers recommend this product.
(
76 out of
97)
Customer Reviews for LG - 24.4 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Rick6669
from St Louis, MO
Verified Purchase:Yes
Very disappointed in the performance of this fridge. After 8 years and 2 compressors this firdge went to the dump. The linear pump compressor is junk. Lost a fridge and freezer full of food. Not impressed with the brand as the stove bought at same time is also is being replaced. Previous Amana fridge lasted 25 years, far cry from this LG's 8 years.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Jai., LG Social., June 1, 2023
Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Refrigerator. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. Then you can always call our LGSupport Team at (800)243-0000.^Jai.
Written by a customer while visiting lg.com
Posted by: Fitzgrass
from Naples, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ice maker and water dispenser is its best Feacher by far, stainless panels are easy to clean.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, June 23, 2023
Let it snow, with the cold ice/water from your splendid LG Refrigerator. It was a pleasure serving you [and your family]. I really appreciate you taking the time to share your feedback and being so open with us. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Fridge went Belly up with us gone for the summer!
on June 27, 2023
Posted by: Beachmusic
from St Petersburg, FL
We got a call from our nextdoor neighbor at our FL condo yesterday. “Someone walking by your front door said horrible smells were coming from your condo” so we went in and your refrigerator is dead. 6 years old, lost the entire contents of the fridge. I’m not even going to try to salvage it—I’ll never trust is again. Nor will I ever by LG again! We are heading back to FL to deal with the mess and replacement! Good while it runs, but obviously from other reviews, our experience was mot unique.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Jai., LG Social., June 28, 2023
Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
Written by a customer while visiting lg.com
Posted by: atpka3
from Orlando
Verified Purchase:Yes
I like the look of this fridge and the layout inside.
The door in a door is a great feature where we keep our coffee creamer and other beverages that we access alot and not have to open the larger doors.
The door in a door is a great feature where we keep our coffee creamer and other beverages that we access alot and not have to open the larger doors.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Disappointed
on October 22, 2023
Posted by: Wlb75
Only lasted 5 years. Will never use another LG Product
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 23, 2023
We appreciate your review of the LG 24 cu. ft. Door-in-Door® Refrigerator! It's unfortunate to hear that you are experiencing problems within a short amount of time. Our team is committed to ensuring your satisfaction, and we want to help you resolve any issues as quickly as possible. To do so, we recommend reaching out to our LG Social Support team on Facebook or Twitter using the handle @LGUSSupport and providing them with the model and serial numbers of your refrigerator. We are always here to offer assistance and support. ~Rita
Written by a customer while visiting lg.com
Posted by: LG 24cu
from Indiana
Verified Purchase:Yes
The compressor went out. It is still under warranty but I cannot get anyone to come repair it so I had to purchase a whole new refrigerator. I would not recommend purchasing any LG refrigerators.
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 9, 2023
Hi, we understand your previous experience falls short of our standards and would like to learn more. Feel free to submit your feedback about your experience here: http://spr.ly/6429utoTc. We're continuously seeking to make improvements to our customer experience and will use your input to help meet our goals. Should you need further support, we're available to help via social media. Please don't hesitate to reach out to us on Facebook or Twitter at the handle @LGUSSupport. We'd be happy to help! ^Chris
Written by a customer while visiting lg.com
Posted by: Mary Lin
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product was 8/5/2018 and the compressor was broken down so bad
Pros: Style/Design
Response from lg.comBy LG Customer Experience team, Customer Care, November 20, 2023
Hey there! This isn't the experience we strive to provide, and we would like to look into what happened to your compressor. Please private message us on social media @LGUSSupport with your model, serial, and phone number. ^Gaby
Written by a customer while visiting lg.com
Posted by: Gus95
Verified Purchase:Yes
I bought this fridge 08/19/2018
Compressor went out along with other components.
Only 3 months after my warranty expired.
Compressor went out along with other components.
Only 3 months after my warranty expired.
Quality
2
Features
2
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, December 6, 2023
Hello Gus. Were you able to reach out to us to have that compressor fixed. It is under warranty since you just purchased the product. If you have not yet, please reach out to our social media team @LGUSSUPPORT with your phone, serial and product number so that we can assist you. - Social Media Team.
Written by a customer while visiting lg.com