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Customer Reviews Collected from lg.com |
LG - 24.4 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 135 reviews
5 Stars
80
4 Stars
12
3 Stars
14
2 Stars
7
1 Star
22
78%of customers recommend this product.
(
76 out of
97)
Customer Reviews for LG - 24.4 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
The last one was an LG . Biggest lemon I’ve ever.
on March 24, 2024
Posted by: Anonymous
Verified Purchase:Yes
Just bought a new refrigerator but, not another LG.
Response from lg.comBy true, LG Digital Care Team, April 15, 2024
Hey there, Lowell. We just wanted to let you know that we're here to help you with any concerns about your refrigerator. Feel free to send us a private message on social media @LGUSSupport, and remember to include your contact details, model, and serial number. We're always here to help! ^Anthony
Written by a customer while visiting lg.com
Posted by: sosadsobad
Verified Purchase:Yes
[This review was collected as part of a promotion.] product is not very old and compressor blew few weeks before a 7 year old top line dishwasher broke. i am still owed a credit and keep getting pt to different groups .....
Response from lg.comBy true, LG Digital Care Team, April 30, 2024
Hey there. Even after the warranty, we're always here to help throughout the lifetime of your product. We would like to move to a private conversation to discuss the options available to you and see how we can assist you. Please send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We're always here to help. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
4
Excellent design frig.
on August 16, 2024
Posted by: stockseer
from Orlando Florida
[This review was collected as part of a promotion.] I'd give it 5 stars if not for the indirect issue of a fitting for the water line leaking. It's on the back so slightly external to the frig; but is part of the unit. Had to cut and splice it with a male/female brass fitting. Otherwise fine and really like the door-in-door design. Early units had compressor problems, but I believe that's resolved. And most important, it fits in the limited space whereas 'some' others don't allow their ice containers to be removed easily if the freezer-side door hits a wall. That was the deciding factor for the LG. .. all my new appliances are LG and only the frig water line has been an issue.
Pros: Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great product
on September 16, 2024
Posted by: Jerry 07
from NY
My wife and I are
Very Pleased with this Refrigerator Great features that we use everyday. We only had one problem in the 9 year’s the compressor stopped working a few months ago and it was replaced within 3 day’s covered under warranty
Very Pleased with this Refrigerator Great features that we use everyday. We only had one problem in the 9 year’s the compressor stopped working a few months ago and it was replaced within 3 day’s covered under warranty
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Be ready for multiple compressor replacements.
on September 21, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I bought this 8 years ago and am on a third compressor. I will never buy another LG refrigerator again. The only reason i still have it in my home is that i couldn't find a replacement fridge of the same size in the scant time i had after being stranded by it dying on me. I had to call a repair man to avoid losing all of my food I couldn't afford to replace.
Response from lg.comBy true, LG Digital Care Team, September 25, 2024
Hello there. We are here to support you and your family during this time. We want to assist you in exploring any available warranty options and help get your refrigerator back in working order. Please send us a private message on social media with your contact information so that we can assist you in finding your warranty. We are here and ready to help you. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful features and design
on September 28, 2024
Posted by: AdrianL
from San Diego, CA
[This review was collected as part of a promotion.] I bought this appliance as a matching package and enjoy the design and spacing
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, February 18, 2026
Hi Adrian, thanks for sharing your feedback. It’s great to hear that your LG 24 cu ft Door‑in‑Door Refrigerator model LFXS24663S has been such a nice addition to your matching appliance package. The design, convenient access, and spacious layout are all things we love hearing customers enjoy.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
1
Should have cut my loss on 2nd compressor
on December 14, 2025
Posted by: annoyed477
bought this refrigerator in 2015. It had compressor problems in 2019 and lost all the food. Then had another compressor problem in 2021. Now looking at another compressor problem in 2025. Each time costing money for food and labor. horribly disappointed
Quality
1
Features
1
Value
1
Response from lg.comBy LG, December 16, 2025
Hello. Thank you for sharing your experience with your LG Refrigerator. We appreciate your feedback regarding the refrigerator, the repeated compressor issues over the years, and the costs you’ve faced with food loss and repair labor. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this refrigerator compressor durability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG refrigerator troubleshooting: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. ^James
Written by a customer while visiting lg.com