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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Where is my ice!!!
on April 13, 2020
Posted by: Joe NO ICE
from Vandalia,Ohio
I have seen the reviews about the POOR ice production, does LG offer a fix? I paid for an ice maker....COME ON LG!!!
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 12, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Less than 3 years the fridge stopped working.
on May 11, 2020
Posted by: Yoma
from Orlando
This fridge was very costly and in less than 3 years it stopped working. Don’t buy lg.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 2, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Great fridge until it isn’t.
on June 15, 2020
Posted by: terri74
from Elgin, OK
[This review was collected as part of a promotion.] I bought this refrigerator for it’s size and features and it worked great for a little over 4 years, then it quit. First thought it was just the ice maker but nope, it was the whole pkg. and not having much luck with Rains appliances where I purchased it, either. Should’ve went with my gut feeling and stayed away from LG since my son had a flatscreen tv that went out in less than a year. Still waiting on repair person to pick it up and haul it to the store so they can see if it’s the linear compressor or what and it’s already been 6 days. NoSo, looks like my summer is going swell.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 23, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor stopped working for the second time.
on August 23, 2020
Posted by: pdhende
from Placentia, Ca.
Purchased the #LFXSZ4623S Frig on 9/28/15. On 6/28/2018 I had to have the compressor replaced. The authorized LG dealer that did the replacement told me LG was having a problem with this model compressor. He replaced it with a newer model compressor and I paid the labor. Now on 8/22/2020 the compressor has quit again. There seems to be a problem with this model. I'll have another authorized LG tech come out on Monday and tell me my options. This frig is becoming VERY expensive with the labor bills and loss of food twice.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 24, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor died 4 years in
on August 26, 2020
Posted by: AbeM1
from Buffalo
[This review was collected as part of a promotion.] Compressor stopped working after 4 years. It was still under warranty, took 2 weeks to get a repair person out, they changed the compressor and then it stopped working 24 hours later. We can't get another repair person scheduled for month.
Also as an aside, the water dispenser design is terrible, didn't realize it until after we purchased.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 27, 2020
We are sorry that your unit cannot be repaired in a timelier manner. Understandably this is frustrating, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Not A good choice
on September 8, 2020
Posted by: JhunD
from CA
[This review was collected as part of a promotion.] I love LG product but I think, I chose a wrong one this time. I bought this refrigerator 3 yrs ago. Now the freezer is not cooling. mostly the LG last longer than you expected but not this one. very disappointed.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, September 10, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ramesh Dallas
from Dallas, TX
Verified Purchase:Yes
Always had issues with the ice maker
The ice would freeze up and ice will not come out unless the blockage is manually cleared
The ice would freeze up and ice will not come out unless the blockage is manually cleared
Pros: ease of use, Performance
Quality
4
Features
5
Value
4
Response from lg.comBy Sandy, Social Media, August 10, 2022
We hate to hear this and thank you for providing your feedback. We will be happy to pass this along.^Sandy
Written by a customer while visiting lg.com
Posted by: Kevin1234567890
from Ct
Verified Purchase:Yes
[This review was collected as part of a promotion.] Waste of money
Stopper working and LG Won't repair or even call me back
Stopper working and LG Won't repair or even call me back
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 7, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com