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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: LG 27 cubic
from Frederick
Verified Purchase:Yes
I bought the Lg 27 cu ft French door refrigerator 4 years ago and it broke down
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 23, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY
on March 17, 2023
Posted by: Cory290325
from MN
The compressor went out on our LG frig after only a couple of years. Junk. Do not buy.
Quality
1
Features
2
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 21, 2023
We value the feedback you have given us. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. Please send us a private message on Facebook or Twitter at @LGUSSupport and we'll be happy to help. ^James.
Written by a customer while visiting lg.com
Posted by: justin gunderson
from Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 4 years ago and been a good fridge but broke and the technician came and fixed it and got it running
Pros: ease of use, Quality, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Doris Corea
Verified Purchase:Yes
You should think twice before buying LG refrigerators because the compressor breaks in less than five years, they could replace it and once again two years it breaks again.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 12, 2023
Hello, Doris! We believe in providing quality products, and we hate to hear that your LG French Door Refrigerator fell short of expectations. We will surely pass on your feedback to the rest of our team as your input will be the key to making the necessary improvements to our products in the future. ~Rita
Written by a customer while visiting lg.com
Posted by: Compressor defects
from Iowa
Verified Purchase:Yes
Refrigerator not working after 6 years. Evidently there was a class action due to compressor in 2021/22
Quality
1
Features
3
Value
1
Response from lg.comBy true, LG Digital Care Team, March 19, 2024
Hey there! We understand just how important your refrigerator is to you, and we want to make sure it's in tip-top shape. That's why we'd like to take a look at your warranty together. If you could send us a private message on our social media @LGUSSupport, and include your contact information, model, and serial number. We can help your fridge run just as smoothly as it did six years ago. ^ Diego
Written by a customer while visiting lg.com
Posted by: Steve9431
from Minnesota
Verified Purchase:Yes
This is the worst refrigerator ever produced. It has failed 3 times since it's purchase in 2015. Do not buy an LG refrigerator.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, LG Social, May 29, 2024
Hi there! This is truly not the experience we strive for! Let's seize this opportunity to approach things with a fresh perspective and apply our expertise! Please send us a private message on social media (@LGUSSupport) with your phone, model, & serial numbers. We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy LG
on August 5, 2024
Posted by: Stacey123456789
It worked well for 5years. Just over 5yrs it died (not cooling well/not making ice/etc) then not cooling at all. They sent a repair person who replaced the compressor. It did cool but never to the correct temperatures (not cool enough/freezer not freezing). Repair man came back said it’s an insulation/condensation issue can’t fix get a new fridge. Of course my new fridge will NOT be an LG. There are class action lawsuits against these refrigerators for same issue(I’m lucky I got 5yrs, others don’t). Pick another brand unless you want to buy another soon….
Response from lg.comBy LG, August 6, 2024
Hello there,
Thank you for sharing your experience with us. We understand that your LFXS24623S refrigerator had cooling issues and required a compressor replacement, but it still did not perform as expected. We appreciate your feedback and are here to assist you.
Since you've been advised that the issue may be related to insulation or condensation, it might be helpful to ensure that the refrigerator is properly ventilated and that there are no obstructions affecting its performance.
LG Refrigerator – Why is My Refrigerator Not Making Ice? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to review your situation further and explore any possible solutions. We appreciate your patience and are committed to improving your experience with our products.
—Renzo
Thank you for sharing your experience with us. We understand that your LFXS24623S refrigerator had cooling issues and required a compressor replacement, but it still did not perform as expected. We appreciate your feedback and are here to assist you.
Since you've been advised that the issue may be related to insulation or condensation, it might be helpful to ensure that the refrigerator is properly ventilated and that there are no obstructions affecting its performance.
LG Refrigerator – Why is My Refrigerator Not Making Ice? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to review your situation further and explore any possible solutions. We appreciate your patience and are committed to improving your experience with our products.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
5
great for narrow space
on September 6, 2014
Posted by: denndar
from Santee, CA, USA
Wanted full features in narrow space.
We forgot how good real cold milk taste.
The icemaker is a little small but works good enough for two people.
The water dispenser could have been designed better, it's slow and the nozzle is hard locate.
Great refrigerator overall.
We forgot how good real cold milk taste.
The icemaker is a little small but works good enough for two people.
The water dispenser could have been designed better, it's slow and the nozzle is hard locate.
Great refrigerator overall.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com