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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Gigi413
from Spring Hill, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was in a home I purchased and I am very pleased with this refrigerator/freezer. It's probably the nicest one I have ever owned. The one thing I'm really happy with is the size of the freezer. I can store so much in it. It makes it simpler to plan meals at the last minute. The upper fridge is also very roomy and I love the fact that I can move the 2nd shelf back to make room for large pitchers of iced tea when my family comes to dinner. Also, if the door is mistakenly left open the chimes go off to remind me of that. Love it!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Written by a customer while visiting lg.com
Customer Rating
2
Great while it lasted
on May 18, 2020
Posted by: andy4sax
from Lancaster, PA
Purchased 4 years ago, linear compressor went out. Even though compressor is covered under warranty, the other parts they make you replace along with labor is the cost of a new fridge.
Pros: ease of use, Quality
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on July 5, 2020
Posted by: sympatica4ever
from Toronto, Ontario
Purchased this just over 2 years and compressor has already stopped working. All the food has thawed out and I’m left without a fridge. Called LG and have to wait 12 days for technician to come out. Completely unacceptable.
Trusted LG brand in the past—no more!!!!
Trusted LG brand in the past—no more!!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 12, 2020
We are sorry to hear that your unit is not working properly. Understandably this is frustrating. Please bear with our technicians as they work to get the necessary parts to properly repair your unit. We are confident that this issue will be resolved. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Major Issues, Don't Buy
on July 11, 2020
Posted by: info987
from kingston, ny
Condensor went after 4.5 yrs. Had to wait over 6 weeks, with 2 repair trips during pandemic, for any resolution. They got it working 2nd trip after replacing major parts, and now the doors to fridge won't shut tight anymore. What a waste of money and resources. Even the repair person told us they would not buy LG because they basically can't be fixed. Lost fridge full of groceries twice.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 11, 2020
This is not the quality we would expect from our product. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Do you enjoy Fingerprints?
on July 13, 2020
Posted by: lcald
from Michigan
I swear just walking buy it it leaves fingerprints. LOUD like an airplane is in your kitchen.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 22, 2020
We are sorry to hear that your unit did not meet your needs/expectations. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We do offer an array of units that are PrintProof Stainless Steel. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Horrible icemaker and no cold water
on August 16, 2020
Posted by: Terrlt
from Texas
I bought this refrigerator because it look nice, had An ice maker, cold water dispenser and love the two drawer freezer look. The icemaker and cold water dispenser broke at about one year (water dispenser was tap water Temperature). Had it fixed which ended up being not only icemaker but motherboard. Broke again and they changed out the icemaker, worked for 4 days them stopped making ice (water would not freeze) and Water dispenser was tap water temperature again. Repair man came out again The ice maker and cold water dispenser worked for one day. Now they’re saying probably the motherboard which has already been changed out. The refrigerator is a beautiful refrigerator but don’t count on the ice maker or cold water out of the dispenser since neither are reliable whatsoever (and to have repaired is very expensive ) which is a very important feature for me.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 17, 2020
Oh no! LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
5 years 7 months in and all cooling stopped workin
on October 23, 2020
Posted by: Anonymous
Do not buy this product, it will not last! Just over the 5 year warranty and whole cooling part goes out. Freezer went to 43 degrees and Fridge no longer cooling. I shouldn't have to replace a 5 year old fridge.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 26, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Nice features but some issues
on December 30, 2020
Posted by: Razor3000
from Boston, MA
Lot's to like about the refrigerator - the "door within a door" is awesome for frequently accessed items. The ice maker works well, can provide cubed or crushed ice. Like the vegetable and fruit drawers. That said we have needed repairs twice in five years (covered by LG, but we have lost some food each time) and the freezer struggles to maintain the needed temps - often find things thawing out even though we have set it as low as it can go.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com