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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Amy and Thomas
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this fridge and all the matching appliances more than four years ago. They have all been great. We don’t love how the stainless steel shows fingerprints so clearly. And if you don’t use the ice maker for a couple weeks (like when you’re on vacation) the ice gets stuck and you have to open it up and break it up a bit. When we did have trouble with it not cooling LG really stood behind their product and took care of it for us,
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sherbaz
from Plano tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 5 years ago. I like the fridge. I would refer to my family
Pros: Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Compressor
Verified Purchase:Yes
[This review was collected as part of a promotion.] This appliance is 4 years old and a compressor issue twice. The features are great though.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RMRT
from New Zjersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 4 years ago and the product died. I am trying to get a replacement now
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: bosshog
from Rohnert Park,California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great refrigerator until the compressor went out at just under 6 years old.
Pros: ease of use
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Deb225
from Rensselaer NY
Verified Purchase:Yes
21 Days without a refrigerator. Second time in 5 years it broke. Terribly inconvenient to say the least.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2021
We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MajorIdiot
from Jacksonville, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this refrigerator for 2 1/2 years, but he compressor died on 9/17/2021. We lost a couple of hundred dollars of food. It is a good thing this model has been discontinued.
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MurthyK
from Overland Park, KS
Verified Purchase:Yes
Technician came home and repaired the refrigerator (specifically freezer). Technician was very professional - gave information prior to diagnosis, and explained the problem clearly after the diagnosis. Fixed the issue by replacing the compressor. Very friendly and addressed all our concerns very patiently.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com