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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
was great til it wasn't
on October 9, 2021
Posted by: Annieb60
from Milford PA
[This review was collected as part of a promotion.] I have had this refrigerator since 2015 it was working beautifully until Oct 4th 2021 The freezer stopped working ugh I had expected it to last for a long time. We had done everything we can to get it working again. Took apart the back lower panel and cleaned out the area and the coils to see if that was the reason unplugged fridge for 24 hours nothing . So now we have an expensive fridge that is now useless. All my frozen food spoiled hundreds of dollars worth of meat gone!!! Soooo disappointed in this fridge. Won't buy LG and of course our extended warranty expired of course.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
good service
on October 17, 2021
Posted by: kevin and deanna
from chandler, az
[This review was collected as part of a promotion.] very happy with lg products would buy again and recommend
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Written by a customer while visiting lg.com
Posted by: DaveLayton
from Layton, uT
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this fridge for several years now and it still performs very well.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LG is mine
from Portland, OR
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is one roomy fridge ever. It is wider and deeper than you think. One thing that is negative about it is that, I stock so much food in there because I can, I forget some of them and I have them go bad sometimes. I love LG products for their great quality and workmanship!!!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: VonRichtenhoffen
from Lehigh Valley, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator around 2016 and we were willing to pay a premium price for a premium product.
The original compressor failed around 2019 and the replacement compressor failed in 2021. Both failures were addressed by LG in a reasonable amount of time. After 4 compressor engineering updates and I’m sure countless compressor replacements, some under warranty, LG seems to have fixed the compressor problems, but spoiled their reputation.
On the bright side, we don’t have any complaints about their customer service or their factory tech service. We like the refrigerator itself, but it has not proven to be reliable. Hopefully, after this latest compressor replacement, we can expect a long life from the unit.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, October 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: glickster
from Dallas, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our compressor and evaporator coil failed. Fortunately being undr 5 years old it was covered under the warranty. Ryan our technician was wonderful.
Pros: Style/Design, ease of use, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Nice looking. Problem free until warranty end :))
on October 22, 2021
Posted by: sean at DFW
from dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] In general, this is a very nice refrigerator - nice looking, and trouble free for almost 6 years. Then the compressor broke but LG replaced it - part's free, since compressor carries a 10 year warranty.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
My refrigerator stopped working I was out of refr
on October 27, 2021
Posted by: Sammy Zetouna
from Michigan
Verified Purchase:Yes
The worse refrigerator and customer service want recommend it to anyone
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 29, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com