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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Eddie not happy
from Sarasota, Fl.
Verified Purchase:Yes
Our LG refrigerator is a little over 5 years old. We are trying to get our compressor replaced for the second time in those five years. We have been without our refrigerator for almost two months now. Not a good time to ask for my review
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Quit working after 5 years
on October 29, 2021
Posted by: AL ds
from Denham springs La
We bought this refrigerator 5 years ago. The ice make stopped working and then we noticed the freezer temp wasn’t low enough. This seems to be a common problem. We are not dropping any more money into this one. I will never purchase LG again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: KJS44
from Kansas City Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had it almost 5 years only one problem that was quickly resolved.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Iamnotsohappy
from Fullerton, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 5 years ago and the compressor has broken down for 2 times.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Susi2
from Vermont
Verified Purchase:Yes
I loved my fridge while it worked. After less than 3 yrs. the compressor and valves are no good. I have been waiting 3 weeks to get a service person here. I hope to get a check very soon so I can buy a new fridge.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Freeberg
from Beloit, WI.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased a refrigerator just over 4 years ago, already had the linear compressor go out.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Elyse1234
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] This thing is shiny and keeps everything cold. It has some cool features. It did quit on us, about 4 years after we bought it, but we went through LG and the repair was covered by the warranty, and it works great again.
Pros: Style/Design, ease of use, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: DKT111
from Mich
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this unit a little less than 5 years and we are on our 3rd compressor. Need I say more. Very disappointed.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com