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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: STEVENLG
from LOS ANGELES.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I BOUGHT THIS REFRIGERATOR YEARS AGO AND DID NOT HAVE ANY PROBLEMS WITH IT. THE FRIDGE THEN BEGAN TO STOP FREEZING ITEMS SO I CALLED CUSTOMER SERVICE. THEY ANSWERED RIGHT AWAY AND WITHIN 24 HOURS THE REPAIR MAN WAS AT OUR HOME. HE WAS VERY PROFESSIONAL.HE REPLACED THE COMPRESSOR FREE OF CHARGE.THE SERVICE WAS FANTASTIC !! WE ALSO HAVE AN LG BIG SCREEN TV THAT RUNS PERFECTLY AFTER 10 YEARS OF USE.WELL DONE LG !
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Alice Jin
from Florida
Verified Purchase:Yes
Our refrigerator was broken after 4 years, but they are able to help us repair in a week
Pros: ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Toodulee
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought 2016. Had to repair in 2020 because of compressor. Totally unrepairable in 2021 by leaking problem. Now buying new refrigerator only using 5 yrs
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: gregoryagu
from Tampa, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife and I picked out this fridge almost five years ago, and of course it has been a part of our daily life since. It is very quiet which I really like, makes lots of ice, and the overall design works great.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Denise M Dube
from Manchester, NH
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love this refrigerator so much that we bought it in 2010 and when we needed a new one we searched for a scratch and dent one because they stopped making the exact one.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ricky LG Fridge
from Modesto ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 4-1/2 years ago. Then stopped working. Warranty was honored quickly replaced pump
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: disappointedCharles
from Marengo, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Dear LG,
Our french door LG refrigerator has been great. From the ice maker and filtered water in the door to the dual drawer freezer and the convenient double doors. The failure of the compressor was an unexpected shock. The loss of freezer and refrigerator contents plus the water on the floor just as 14 people were invited to a Christmas meal.
It took a week to get a service team here. They did a good job of installing a new compressor. It took twenty four more hours waiting for the refrigerator to get down to temperature.
Two things remain from this experience. One is it is now a loud, noisy refrigerator. We know of no solution for this except try to learn to live with it. The second is we no longer trust it. Will it fail again? What if it fails when we are traveling?
So we are unsure as to our next step. Any suggestions are welcome.
Our french door LG refrigerator has been great. From the ice maker and filtered water in the door to the dual drawer freezer and the convenient double doors. The failure of the compressor was an unexpected shock. The loss of freezer and refrigerator contents plus the water on the floor just as 14 people were invited to a Christmas meal.
It took a week to get a service team here. They did a good job of installing a new compressor. It took twenty four more hours waiting for the refrigerator to get down to temperature.
Two things remain from this experience. One is it is now a loud, noisy refrigerator. We know of no solution for this except try to learn to live with it. The second is we no longer trust it. Will it fail again? What if it fails when we are traveling?
So we are unsure as to our next step. Any suggestions are welcome.
Pros: Features/Settings
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Dahr67
from new jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] this refrigerator is now 4 years old. was very happy with it until the compressor went now it vibrates. however i love the features. for a smaller refrigerator it is very roomy inside. it was just what we needed for our small kitchen and the space we needed to put it in
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com