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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Randy69
from Ft Walton Bach. FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We really liked this fridge for the first 2.5 years, and then the compressor went out. Took a month to get it replaced and the next day the new compressor started making noise. 2 weeks later compressor #3 was installed and it worked great, for about 2 weeks, then it stopped staying cold. 2 more weeks and LG replaced the fans. We have no faith left in this unit and don’t know when it will break again. Really a shame as all of our other LG products are great.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, May 6, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Gabs417
from Elmont, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Happy I bought the extended warranty - shocked that I had to use it 3.5 years into a new fridge. The compressor and other parts went. I bought this fridge because I was very limited to the space I have. I found out (after the fact) that this is just a so-so fridge because the compressor gives out too soon - hence why I had to get it repaired. Our repairman was great. He ordered the parts and we got them by the following week, was able to move our appt without hassle. A&E Service was great.
Pros: Style/Design, Features/Settings
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: audie12
from The Villages, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 4.5 yrs had to get a new generator but overall it's good.
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality, camera
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: bigsquarefoot
from Pompano Beach FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just had to replace the compressor. While it fit in the space it was too tight and only had a couple of inches on the top to get air. I believe that's why the compressor had to be replaced. I have now opened up the wall some and it gets air from both sides also.
Hope this helps others.
Hope this helps others.
Pros: ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bed1
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am not happy I paid a lot of money and it just stopped working completely
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, May 9, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Posted by: Catmi3
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had problems with my LG refrigerator. Some of the bins or shelving have cracked. I replaced them by paying for new ones since they weren’t covered by the warranty and those cracked as
well. The compressor stopped working and I had to throw away all the food from the freezer and refrigerator- as of yet no compensation from LG for this loss. They did extend my warranty and pay for the repair parts and labor so I appreciate them standing behind their product by fixing a common issue that they have with their refrigerators.
well. The compressor stopped working and I had to throw away all the food from the freezer and refrigerator- as of yet no compensation from LG for this loss. They did extend my warranty and pay for the repair parts and labor so I appreciate them standing behind their product by fixing a common issue that they have with their refrigerators.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, May 17, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # .^Sandy
Written by a customer while visiting lg.com
Posted by: Lpanc
from Billings, Montana
Verified Purchase:Yes
After 3 1/2 years the compressor went out. Getting it repaired has been a nightmare
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, May 17, 2022
We hate to hear this and apologize for the delays. We do see you are scheduled for repair.^Sandy
Written by a customer while visiting lg.com
Posted by: CSm114
from Morrisville, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not sure why I’ve been asked to write a review on a 7 year old purchase. The condenser went bad and had to be replaced during the warranty period. It was addressed by LG support and has worked since then.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Sandy, Social Media, May 18, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com