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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: unsat
Verified Purchase:Yes
Failed compressor! Have since learned that it was a common problem. Warranty was extended to 5 yrs but outside of that. Compressor warranty extend for parts only not labor. LG supplied 3 approved shops, none of whom would work on it. Needed a fridge so just went and bought a new Non-LG fridge.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, May 18, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Bob MN
from Woodbury, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the features and the look of this refrigerator. In fact, we liked it so much we bought two of them, one for our winter home and one for our summer home. However, the compressor recently went out on us on one of them, and after only 6 years, it now needs repair. This isn't a good sign at all. Now I'm concerned about the second one we bought. When will it go out on us? My lack of a recommendation below is based strictly on that compressor problem.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy Sandy, Social Media, May 18, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: amcr
from South Dakota
Verified Purchase:Yes
In Service Jan 2018, compressor quit March 2022. No one local willing to fix it. Never did cool properly.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, May 25, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^^Sandy
Written by a customer while visiting lg.com
Posted by: None118
from Alsip Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] 6 years old and the compressor went out. After reading hundreds of reviews about how much trouble customers have been having with similar issues, I’ve decided to use the manufacturer warranty to fix the problem but use that fridge as a secondary unit and purchase something new from a different manufacturer. Our stove that we bought at the same time, has had nothing but issues as well. The products look great and for approximately 2 years, we had no issues, but with the amount of money we spent and the issues, we won’t be shopping LG products again until the company figures out quick fixes to these all too common issues.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, May 25, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Florrie0
from Noble, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought new, 2 days after having it home it ice maker broke. Got it replaced but never made i e like the first one. Last year it broke, so I bought a replacement put it in and its as new. Quit using cheap plastic by products.
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Alecander
from Houston TX
Verified Purchase:Yes
We have had thid LG stainless fridge for almost 3 years and has kept on braking down. Freezer not freezing, ice maker not making ice and r134 freon gas leaking like 3 times. No they changed compressor, condenser and mother board and still showing the same as above described. Still wasting 100's in spoiled food.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Jennifer, Social Media, May 27, 2022
We can understand your frustration Maria. I reviewed your case and see that we have a LG certified technician scheduled to repair your fridge tomorrow on 5/28. If you still need assistance after the appointment, then send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Cmssr
from Medina, ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this lg French door bottom freezer about 6 years ago, very pleased with it
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dulaney
from Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this refrigerator for less than 4 years. In that time, I enjoyed it until the in door ice maker had to be worked on a couple times for ice hanging. Since that time, My condenser and compressor has gone out 3 times in one week and I haven't owned this refrigerator for more than 3 and a half years.
Quality
2
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, May 31, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com