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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: SofiaP33
from Detroit, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] To be completely honest.... I loved the fridge until after 5 years my compressor died and it’s costing more for service calls and labor than it is to be a new refrigerator. I have a 1985 refrigerator in my garage that works better than this one. It’s unfortunate
Pros: ease of use, Style/Design
Quality
2
Features
5
Value
4
Response from lg.comBy JaNika Wiley, Social Media, September 19, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement
Written by a customer while visiting lg.com
Posted by: Cthouse
from Los angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator was too expensive for the value received. Broke down after 5 years of use.
Quality
1
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 19, 2022
Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Nikki
Written by a customer while visiting lg.com
Posted by: Jhoanna
from Aurora Colorado
Verified Purchase:Yes
I bought it 5 years ago, the linear compressor suddenly stopped working, guaranty didn’t cover labor, it was the only size fridge that could fit my fridge space since is a old house, I’m happy with the fridge, bad customer service!
Quality
3
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 19, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Nikki
Written by a customer while visiting lg.com
Posted by: Kylie Mom
from Frederick, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this in March of 2016 and am still pleased with it’s performance. Love the French drawer and exterior water and ice.
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lior
from colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately after just ~3 years, the compressor died. I would say that LG service was very good and they replaced the compressor.
Quality
2
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: DeliaF
from Westchester, NY
Verified Purchase:Yes
Ice dispenser died after 4 years. Entire cooking died after 5 years.
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Failing refrigerator and can’t get a call back
on October 6, 2022
Posted by: Karen D Falsetti
from Knoxville
Verified Purchase:Yes
[This review was collected as part of a promotion.] My refrigerator is not working. Called LG 3 weeks ago and can’t get a call back. My model is a part of a known issue where there is a class action law suit. We have left numerous messages to escalate the issue and still no call back. I am beyond angry with LG
Response from lg.comBy JaNika Wiley, Social Media, October 10, 2022
Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Nikki
Written by a customer while visiting lg.com
Posted by: TomRGC
from High Springs, FL
Verified Purchase:Yes
Bought it seven years ago. Disappointed that the freezer stopped cooling recently. Had to replace the drier, evaporator, condenser, and compressor. The only good thing was the compressor was still under warranty. Thought LG would have a product that would have better quality and longevity before anything would have to be replaced.
Pros: ease of use, Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, October 13, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com