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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Looks great, but.
on December 2, 2022
Posted by: Doolee
from USA
This refrigerator is(was) very noisy. It died after 4 1/2 years. I sure am glad I bought the extended warranty
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, December 6, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Anonymous
from Palm Springs CA
Verified Purchase:Yes
We love our refrigerator, but your service department is giving you guys a bad name. You need people that know what they are doing We been going with the same issue for the last two weeks.
Quality
5
Features
5
Value
5
Response from lg.comBy JaNika Wiley, Social Media, December 7, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Rlegg
from Mount Lookout WV
Verified Purchase:Yes
We have had this refrigerator since 2018. It broke down recently but LG had extended the warranty and took care of the problem.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JF Tyler
from Texas
Verified Purchase:Yes
Purchased in October of 2016, compressor went out in Feb 2020 (under warranty so that was OK). Fast forward to November 2022 and unit wasn't cooling, turns out there is a refrigerant leak inside a wall that cannot be repaired. So only 6 years in now I have to buy a new fridge. For the amount of $$ LG products cost they should last more than 6 years!
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, December 13, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Jim and Sue
from AR
Verified Purchase:Yes
We got tired of cheap products and remodeled our kitchen with all LG appliances.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tony Gemma
from Royersford, Pa
Verified Purchase:Yes
Previous LG just quit due to problems with ones made at that time that resulted in Class Action Suit(which I was not aware of), but we loved that unit. Was not ready to purchase a new fridge due to being 75, retired on fixed income, I was not happy. But love LG, and after shopping around wanting more bang for my buck I saw LG again was my go too product. I know they have great products and did purchase new one. Drawers seem to hit and must be pushed in, maybe they in time will wear, wish shelves on doors were more adjustable and the unit doors must be pushed closed they do not close on own. These we can live with as long as we get longevity out of unit. Thank you LG for caring and making improvements
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Palm Springs CA
Verified Purchase:Yes
they replace the compressor and the heating. service men was very nice and explain to us what was wrong and what was going to be replaced
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Nancy 417
from Avon Lake, Ohio
Verified Purchase:Yes
I purchased the fridge 7 years ago. Freezer stopped working and fridge is not cooling.
Quality
2
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, December 21, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com